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A2X

Reviews & ratings
5.0 out of 5 stars
490 Reviews
5 star(96%)
4 star(4%)
3 star(0%)
2 star(0%)
1 star(0%)
HT
Heidi Tolar
Posted
5 out of 5 stars

Very impressed

Very impressed with the customer support and the proactiveness of A2X. Easy to deal with and went above and beyond to resolve my issue. Instructions were clear and easy to follow - loved the follow up to ensure the issue had been resolved :)

Response from A2X

Thank you Heidi, we really appreciate your support and feedback. We aim to provide a high level of support to our valued customers, and to do that effectively, we know we need to be able to provide clear and easy-to-follow steps. We understand the importance of Lamens Terms when it comes to ecommerce accounting and resolving issues. Thanks to reviews like this, A2X can continue to grow and constantly improve our service. We hope to be working with you long into the future. Once again, thank you!
DM
Donald McNair
Posted
5 out of 5 stars

The absolute Best support team

Ive been using A2X for over 5 years and anytime I have an issue I find working with their support team an absolute pleasure. They have never failed to impress me with their knowledge and help and their manner when dealing with customers is second to none. I love this company.

Response from A2X

Thank you so much for providing such great feedback. We really appreciate and value your time and support. 5 years is like an app use milestone in itself! Your historical accounts would be 'beautiful' :). We are really pleased to hear about your experiences with our support team, we strive to always provide a gold standard service with global accounting experience that you can rely on. Thanks again for your continued support!
RW
Ruksy Williamson
Posted
5 out of 5 stars

Brilliant

A2X I found quite daunting to begin with. Having worked with it for the last month, it's turned out to be really good. Customer service from these guys is off the charts. Very knowledgable, very helpful and always willing to go the extra mile. Thank you so much everyone. Couldn't have done this without you.

Response from A2X

HI Rusky, thank you kindly for your amazing review. Your valued feedback has been instrumental to our recent onboarding updates. Continued support and feedback from our customers helps us to continue to grow and improve our service. Saving time with reliable, accurate, automated ecommerce accounting is what we do best and we aim to provide a solution that is efficient but easy! Thank you for mentioning our amazing support team, we strive to always provide a gold standard service with inclusive, available support. Thanks again for your continued support!
CG
Charlotte Gaskell
Posted
4 out of 5 stars

Great customer support

New to ecommerce I was rather daunted by the big learning curve in front of me to reconcile Shopify across a number of gateways. The team have been supportive with all my questions, gave informative answers and looked into why there might be differences between A2X figures and Shopify such as initial testing by the client. The COGS reporting feature is an added bonus.

Response from A2X

Thank you, Charlotte. It is so pleasing to read feedback from our valued customers that mention our support team. We aim to provide a high-level service to our customers and we are driven by valuable feedback like this. Without your support and feedback, we would not be able to grow, develop, and maintain the gold standard we strive for. We will always welcome any suggestions/feedback on how we can improve, and our software will continue to be refined based on all the intel shared by our customers. We appreciate you and your detailed feedback, it really helps us a lot.
SH
Susan Hornbrook
Posted
5 out of 5 stars

Next level eBay Payout and COGS automation!

Fantastic product and support team! A2X posts Cost Of Goods Sold to Xero using eBay SKU matching and without having to purchase and use use Xero’s add on inventory module, unlike buggy competing products like Webgility. Just upload your SKUs and costs and let A2X do the rest. Very clean posting of eBay sales and fees using Xero invoices. Responsive support team.

Response from A2X

Next level review! Thank you, Susan :). We aim to provide a simple solution that works well with Xero providing customers with fully automated accounting while still taking advantage of easy reconciliation. We really appreciate your feedback and continued support.
MG
Marina Gower
Posted
5 out of 5 stars

Fantastic product and customer support

I've been using A2X for quite a few years, for two of my businesses. A2X makes reconciling my Amazon and Shopify sales so much easier. The customer support team respond quickly, they actually read the issue properly and come up with a solution straight away. I'll soon be using A2X for inventory management and look forward to leaving positive feedback for that as well.

Response from A2X

Thank you for posting the review here, Marina. We are happy to hear about your experience, and it is a pleasure to have you as our customer. As you mentioned, we are here to assist with learning our software or tackling any issues at any time. A2X continues to grow and is constantly improving based on the insights and feedback we receive from working closely with you. Thank you!
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.