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ShiftCare

By ShiftCare
Featured app
4.83 out of 5 stars
Your all-in-one NDIS Software, ShiftCare gives teams and care providers everything they need to manage rostering, billing & invoicing, documents, and progress notes all in one place, including a mobile app for caregivers on the go.
Rated
4.8
out of 5
Reviewed by
48
Xero users
Featured in
Featured app
collection
Listed for
1 year
May 2023

ShiftCare can help your business

Overview

ShiftCare is a user-friendly care management software platform designed to streamline processes and enhance productivity, enabling care providers to focus on what truly matters; delivering highly personalised client care, while growing their business.

With ShiftCare's cutting-edge technology, planning and organising teams, shifts, and rosters becomes simple and intuitive. The software offers features like recurring shift bookings, clock-in functionality, and GPS location verification, ensuring seamless coordination. Collaboration is fostered through instant access to comprehensive client profiles, care plans, progress notes, and more, enabling efficient communication and information sharing among staff.

ShiftCare's job board allows support teams to post available positions, enabling staff to view real-time openings and apply for shifts immediately. Custom criteria can be set up to match the right staff with the appropriate opportunities. Additionally, shifts can be assigned on a first-come-first-serve basis or require approval, optimising efficiency and fairness.

From comprehending clients' unique needs to tracking their progress, ShiftCare's care management features simplify support management, enhance accountability, and reduce stress. Client profiles encompass care plans, goals, optional family access, progress notes with customisable templates, and a centralised document management system, ensuring compliance and facilitating seamless updates with automated reminders.

Bookkeeping becomes effortless with ShiftCare's integrated invoicing, billing, timesheets, and expense management. The software allows for automatic invoice generation and bulk uploads, significantly reducing administrative time by up to 90%.

ShiftCare remains at the forefront of innovation, continually introducing new features to enhance user experience. Recent releases, such as private notes, job board, and customisable note headings, demonstrate our commitment to addressing industry pain points. With an outstanding customer satisfaction score of 96%, ShiftCare's product-led growth strategy establishes its position as a leading solution in the care management space.

ShiftCare
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ShiftCare + Xero

Sync pay items and staff timesheets with Xero payroll.

Reviews & ratings

4.8 out of 5 stars
48 Reviews

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Most recent reviews

DM
Donna Mark
Posted 3 Oct 2024
5 out of 5 stars

Reliable

As an employee who uses ShiftCare to keep track of upcoming shifts and to record my daily notes, it’s simple to use and always reliable. Highly recommend.

Response from ShiftCare

Thank you for your review Donna!
DM
Daniel Masters
Posted 1 Oct 2024
5 out of 5 stars

Efficient, Affordable, and Continuously Improving Platform for Care Businesses

I thoroughly evaluated the market for a platform to manage my support business, and ShiftCare stood out for several reasons: 1. Transparent and affordable pricing: The clear, publicly disclosed pricing structure with flexible licensing tiers is especially accommodating for smaller businesses like ours. 2. Responsive customer service: ShiftCare’s team is friendly, knowledgeable, and quick to address any questions, whether through live webinars or direct support. 3. Flexible seat management: The ability to adjust user licenses mid-cycle and apply credits instantly is a standout feature. 4. Xero integration: ShiftCare’s seamless integration with Xero simplifies invoicing and payroll management. 5. Continuous improvement: ShiftCare maintains a semi-public roadmap, consistently delivering updates and bug fixes that enhance the user experience. 6. Comprehensive support materials: Their extensive library of guides, videos, and webinars offers unmatched resources, making onboarding and ongoing use easy compared to competitors that hide their software behind lengthy processes. Areas for Improvement: - Mobile and UX enhancements: - The mobile app and website need better optimisation for admin tasks, such as managing shifts and inputting data more efficiently. - Improve date pickers to make keyboard input smoother and allow for scheduling shifts at times other than 15- or 30-minute increments. - Xero syncing: Staff information between Xero and ShiftCare should sync automatically. - User management: Allow the app to support multiple identities to avoid repeated logins when managing multiple clients or staff. - Shift management: - Improve handling of split shifts and recurring shifts—splits should be smarter, and a button for indefinite recurrences is needed. - Better visual cues for added shift instructions and confirmations before closing edited shifts would enhance the workflow. - Xero integration issues: Fix exporting bugs like apostrophes and client name formatting that cause issues when syncing with Xero. - Miscellaneous: Minor tweaks like renaming “Resend Invite” to “Send Invite” and adding a confirmation modal when closing shifts being edited would greatly improve user experience.
AJ
Accounts JPlus Care Australia
Posted 24 Sep 2024
5 out of 5 stars

Seamless Integration between ShiftCare and Xero: A Game-Changer for Care Providers

've been using both ShiftCare and Xero for my care provider business, and I'm absolutely thrilled with how seamlessly they integrate. The integration has significantly streamlined my financial management and saved me countless hours. One of the most valuable aspects of the integration is the ease of syncing fortnightly timesheets from ShiftCare to Xero. This automated process eliminates the need for manual data entry, ensuring accuracy and efficiency. It's a huge time-saver, allowing me to focus on providing quality care to my clients. Additionally, importing invoices from ShiftCare to Xero is a breeze. The integration automatically populates the necessary fields, making the process quick and hassle-free. This has simplified my bookkeeping and improved the accuracy of my financial records. I would like to suggest a potential enhancement to ShiftCare: the ability to automatically divide shifts into different hourly pay rates based on designated pay groups. This feature would further streamline payroll processing and ensure accurate wage calculations, especially for care providers with complex pay structures. If you're a care provider using ShiftCare and Xero, I highly recommend exploring the integration options. It's a game-changer that can save you time, reduce errors, and improve your overall financial management.

Response from ShiftCare

Hello! Thank you very much for your detailed reviews, we're glad to hear our Xero integration has helped you to save time by eliminating manual data entry making the process hassle-free and quick! Thank you for recommending our platform!

Additional info

Shared data

Xero
ShiftCare
Timesheetsshared from ShiftCare to Xero
PayItemsshared from Xero to ShiftCare

Functions

Time trackingCRM

Industries

Health

App details

By ShiftCare
Added in 2023

Countries

Australia, Canada, New Zealand, United States

Languages

English

Support

Setup walkthroughContact supportsupport@shiftcare.com

Contact

02 8311 4101

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Get started with ShiftCare

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