Stripe
334 Reviews
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Rowan Clark
Posted 21 Oct 2025
Ridiculous fees without tranparency
Thought this was the app we needed, but we have just been losing money. The fees are not passed to the customer in full like nominated during setup. There is no transparency of the fee breakdown. Transactions don't match the xero invoices/payment fees. Currently looking for something else to try.
Response from Stripe
We’re sorry to hear this hasn’t worked as expected. We’d really love to get this sorted for you- our team can look into why fees aren’t syncing correctly, review the invoice mismatch, and make sure everything’s set up properly. Please reach out to Stripe Support at https://support.stripe.com and our team will be happy to help.
SJ
Scott Johnson
Posted 12 Oct 2025
Total Pile of Crap
Never sees invoices from Xero - so it impounds the customer payments in a "remaining balance" that is impossible to apply to a legitimate invoice. I am in the consulting/government contracting business and this pile of SH!T locks up thousands of dollars.
Response from Stripe
We’re sorry for the trouble you’ve experienced. This usually happens when Stripe and Xero aren’t fully synced for invoice reconciliation but would love for our team to research and see how we can fix it. Please reach out to Stripe Support at https://support.stripe.com and our team will be happy to help.
AO
Admin Operator
Posted 30 Sep 2025
Slow Payment & Fees outrageous
it takes days for payments to arrive & the fees are out of this world - have cancelled stripe & won't use again - it's about as helpful as those who recommend it
Response from Stripe
We're sorry to hear about your experience! Contact us at https://support.stripe.com and our team will do whatever we can to help with any questions you have.
TM
Travis Mullan
Posted 25 Sep 2025
Poor service
Don’t use Stripe, they take the payment off your client and don’t pay you or take over a week to pay you, this is even after the first transaction. I’ve cancelled their service and won’t use them again.
2 people found this review helpful.
Response from Stripe
This doesn't seem right, Travis! Please send our team a message at https://support.stripe.com and we'll be happy to look into this for you.
MR
Mark Raward
Posted 13 Sep 2025
Don't do it.
They hold payments way too long!!!
5 people found this review helpful.
Response from Stripe
Sorry to hear you're having trouble with your payouts, Mark. If this is your first payout, there is a 7-14 day waiting period, which is necessary for risk mitigation and cannot be waived under any circumstances. That can extend depending on your country, but subsequent payouts generally process much more quickly (up to instant payments for some countries).
For more information on payout timing, visit https://support.stripe.com/questions/waiting-on-your-first-stripe-payout-what-you-need-to-know
KL
KATIE LACHTER
Posted 30 Aug 2025
I can’t get the button for customers working
I’ve been doing this for 3 days now and I’ve reached out to Stripe and No help from Them I’ve tried everything to get
This working and I’m going round and round in circles !!
One person found this review helpful.
Response from Stripe
Sorry to hear you're having trouble, Katie. Unfortunately, we aren't able to provide much guidance on which button you're referring to without more details or account information, but our team is willing to help you any way we can. Please visit https://support.stripe.com and we'd be happy to help!
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.