The team at ShiftCare have been so helpful! Their system is so easy to navigate, and we love the features they have to offer. The team are always taking suggestions on board and constantly making updates and improvements to an already fantastic system

As an employee who uses ShiftCare to keep track of upcoming shifts and to record my daily notes, it’s simple to use and always reliable. Highly recommend.

I thoroughly evaluated the market for a platform to manage my support business, and ShiftCare stood out for several reasons: 1. Transparent and affordable pricing: The clear, publicly disclosed pricing structure with flexible licensing tiers is especially accommodating for smaller businesses like ours. 2. Responsive customer service: ShiftCare’s team is friendly, knowledgeable, and quick to address any questions, whether through live webinars or direct support. 3. Flexible seat management: The ability to adjust user licenses mid-cycle and apply credits instantly is a standout feature. 4. Xero integration: ShiftCare’s seamless integration with Xero simplifies invoicing and payroll management. 5. Continuous improvement: ShiftCare maintains a semi-public roadmap, consistently delivering updates and bug fixes that enhance the user experience. 6. Comprehensive support materials: Their extensive library of guides, videos, and webinars offers unmatched resources, making onboarding and ongoing use easy compared to competitors that hide their software behind lengthy processes. Areas for Improvement: - Mobile and UX enhancements: - The mobile app and website need better optimisation for admin tasks, such as managing shifts and inputting data more efficiently. - Improve date pickers to make keyboard input smoother and allow for scheduling shifts at times other than 15- or 30-minute increments. - Xero syncing: Staff information between Xero and ShiftCare should sync automatically. - User management: Allow the app to support multiple identities to avoid repeated logins when managing multiple clients or staff. - Shift management: - Improve handling of split shifts and recurring shifts—splits should be smarter, and a button for indefinite recurrences is needed. - Better visual cues for added shift instructions and confirmations before closing edited shifts would enhance the workflow. - Xero integration issues: Fix exporting bugs like apostrophes and client name formatting that cause issues when syncing with Xero. - Miscellaneous: Minor tweaks like renaming “Resend Invite” to “Send Invite” and adding a confirmation modal when closing shifts being edited would greatly improve user experience.