WorkflowMax by BlueRock
105 Reviews
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Maria Plancarte
Posted 25 Mar 2025
Constantly failing
After very painful months of getting it running, WFM still does not work correctly; when a bug is fixed, it generates other errors. Reports are not reliable, so we have to do double work. They know about all the issues; BlueRock can't fix them. Errors that happened when first launched had to be manually corrected, and some cannot be corrected, therefore, the data is permanently incorrect in the system. We cannot wait for the company to find a different system to get out of it
SS
Sylvia Smith
Posted 5 Mar 2025
Clunky & Confusing
Unfortunately this version of WorkflowMax is a step backwards. The original version was so much better. It is so unintuitive. I've used WorkflowMax in my own business and two of my clients also use it. It's really clunky to use. Luckily I chose to use Xero Projects for my business, but still have to use WFM for my clients. Takes me twice as long to do monthly invoicing than it used to do.
MT
Monica Torres
Posted 3 Mar 2025
New to WorkflowMax - Support is Great
Our implementation had a few issues that we had to go to support on and their response was very good! These were user related errors and did cause some problems for us, but support answered quickly and even provided their answers at times with videos that truly were beneficial. Support gets a A++ for us and the system is working well at this time.
KWKathryn Williams
Posted 3 Mar 2025
Global best practice program supported by an awesome team
WorkflowMax is best in class.
If you want an easy-to-use, great user experience program to manage your jobs through to profit - WorkflowMax is the system for you; supported by a team of global experts available to support you and your team whenever you need it.
Response from WorkflowMax by BlueRock
Thank you so much for your fantastic 5-star review! 🌟 We're delighted to hear that you're having such a great experience with WorkflowMax. It's amazing to know that our program is helping you manage your jobs to profit with ease. Here's to many more successful projects and continued productivity ahead!
The WorkflowMax Team
MS
Meaghan Siemensma
Posted 18 Feb 2025
WFM2: Intuitive and Easy to Use
I find WFM2 straightforward for daily use, with a smooth workflow that makes it easy to learn. The time tracking feature is particularly useful for billable work, and the tutorial videos provide helpful guidance when needed. Its user-friendly design makes workforce management more efficient. I look forward to the scheduling functionality.
Response from WorkflowMax by BlueRock
Hi Meaghan, thanks so much for your positive feedback! We're thrilled to hear that you find WFM2 intuitive and easy to use, and that the time tracking feature and tutorial videos are adding value to your daily work. Your kind words really encourage our whole team as we continue to enhance the product. Great news on the scheduling front - we’re really close to the full release of this feature! I'll make sure you're added to the beta so you can have a play and share your thoughts. Thanks again for your support and keep the feedback coming! 👏👏
HH
Helen Hennessey
Posted 11 Feb 2025
Improving all the Time - but there is a way to go yet
This is a replacement of my earlier 1 star review last year.
We initially found many areas of the new product problematical (bugs) or incomplete - it was obvious that the help desk was completely swamped and issues were languishing for months.
I have since found that the product is being improved all of the time and we are getting more issues resolved.
There is definitely still a way to go towards a fully formed product and a responsive help desk but our experience of both has been improving and hopefully this will continue in this direction.
One person found this review helpful.
Response from WorkflowMax by BlueRock
Hi Helen, thanks so much for updating us with your feedback. We're delighted to hear you're noticing our daily improvements and refinements. We really appreciate our monthly syncs. Your insights as a power user are invaluable as we continue building the product to meet many use cases and individual needs. Also pleased to report that our support response times are now back to normal after the migration period, sometimes even faster than with the old product! We hope to turn your 3-stars into a 5-star soon. Thanks again for your input and for sticking with us 😊
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