SortScape
97 Reviews
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CM
Christopher Mathwin
Posted
Great software for scheduling. Pushes invoices through Xero seamlessly. Support team A1
Response from SortScape
Thanks, Chris! I’ll pass the "A1" comment on to the team :)
Bill
SL
Sally L'Estrange
Posted
We use SortScape for scheduling, even though we're not a lawn care business, and it does exactly what we need. The integration with Xero saves us so much admin time and makes things much easier to manage. The team have also been great at listening to our feedback and adding features to suit our business. Really great customer service – always responsive and happy to help. Highly recommend!
Response from SortScape
Hi Sally,
I love hearing that SortScape does exactly what you need, even outside lawn care. It's good to know the features you asked for have made it an even better fit, so please keep the ideas coming :)
Our support team will be glad to read this too.
Kind regards,
Bill
DB
Dan Begbie
Posted
Game changer
Since joining SortScape over a year ago it has completely transformed my admin and given me so much more free time. It also makes the operations run much smoother. In the last year all the updates have been brilliant and made the app even better to use. Highly recommend!
Response from SortScape
Hi Dan,
It's great to hear the admin side has stayed off your plate a year on, and that the constant updates have made things even better. That's exactly the balance we're trying to strike. Thanks again for recommending us!
Bill
JJ
Jason John McDermott
Posted
Makes my life much easier being able to be on top of my schedule. Super easy to use. Very happy and would highly recommend to anyone running a lawn care business.
Response from SortScape
Hi Jason,
You've been with us for years now, so it's amazing to hear it still makes your days easier. We're thrilled you're happy! Thanks for recommending SortScape to other lawn care businesses.
Bill
JM
Joe Mills
Posted
Excellent customer service and communication
Sortscape is possibly the biggest unlock I've made in my business. After my initial clumsy experimentation with the main features, I've come to completely trust and rely on the software to keep me and my staff organised and my admin simple and largely automated. I didn't next to no time now with sending and following up invoices and quotes, and scheduling (and rescheduling due to weather and staff) is very easy to put together accurately.
I'd love to see the Route Optimisation feature upgraded with an option to plan routes with the target address on the left-hand side for better efficiency and safety, and an option to avoid right-hand turns onto major roads (or make minor detours to traffic lights) to make driving etc a trailer easier in inner city areas.
Customer service has always been excellent. The chatbot is decent, with the usual AI quirks and logic loops. But if it gets stuck and doesn't give me a good answer, one of the human staff gets back to me usually within 24 hours.
New features and quality of life improvements are being added constantly, with very few crashes or scheduled downtime. I was previously a Jim's Mowing franchisee and the comparison between Sortscape and the Jim's software is night and day, I only wish I'd made the move years earlier.
Thank you, team! I hope you keep going from strength to strength
Response from SortScape
Hi Joe,
Thanks so much for the generous review! “Biggest unlock I’ve made in my business” is about the best thing we could hope to hear, and we’re glad the invoicing, quoting and scheduling are now running largely on their own for you.
I really appreciate the detailed route optimisation suggestions too. Both sound like good ideas, especially for trailer work in the inner city, and I’ve logged them for future consideration.
Thanks also for the kind words about support and reliability. We know the chatbot isn’t always perfect, so it’s good to hear the handover to a human is working when it gets stuck. (We also improve the chatbot every day.) A lot of what we ship comes straight from feedback like yours, and we keep a close eye on performance and stability so the app is there when you and your crew need it.
Thanks for being a loyal SortScape customer!
Bill
GF
Gregory Foster
Posted
Game changer
Me and the crew really love sort scape. One thing we would love to see is push notifications as reminders for issues and requests.
For example issues for the job on the day remind the team the day before or the day of the job that there is an issue or request needing to be completed for the specific job on the day. Sometimes we miss them as we have many jobs and sometimes a special tool or materials might be needed. This would also help automatons even more
Response from SortScape
Hi Greg,
Thanks for the great review! Hearing that you and the crew love SortScape is exactly what we like to hear :)
As you know, SortScape already sends push notifications for new issues and requests, but I can see how a reminder of any open ones on the morning of the job would be handy. I'll flag that as an idea for a future release.
Thanks again for your support!
Kind regards,
Bill
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