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Reviews by verified Xero users.
3.5 out of 5 stars
135 Reviews

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Boris Pogoriller
Posted 11 Apr 2024
1 out of 5 stars

Account restrained for no reason

I am solicitor working in a one person firm. I have been using PayPal for online payments as part of Xero invoicing for about 6 years. On 10 April 2024 I received a payment from a client that was larger than my usual payments. The client paid my invoice by credit card. Both the client and I are located in Australia. PayPal unilaterally restrained my account and demanded proof of ID, proof of transaction, information on my business and my bank account statements. When I contacted customer service at PayPal I was informed the transaction was deemed risky because the amount was large - circa $AUS35k and because the payer was NOT a PayPal user. The payer used his regular bank credit card in this instance. I was informed it may take 1-2 business days to reopen my account and nothing can be done sooner. I will now cease using PayPal and would not recommend PayPal to any client or friend.
3 people found this review helpful.
Mercantil Coffee
Posted 9 Jun 2023
1 out of 5 stars

very bad

they took like 10% comision and block the money for 180 days
13 people found this review helpful.
Andy Ingham
Posted 5 Mar 2023
1 out of 5 stars

Never again

Thought this would be a convenient way to receive money from overseas clients. They taxed me an my client nearly 10% of the overall transfer. This made it 10 times more than a standard bank transfer. They then had the cheek to keep 95% of all that money to 'save me from myself', 'just in case I'd not actually shipped the goods yet'. Just an excuse to keep hold of money! Never again. Avoid if you actually want to be paid!
11 people found this review helpful.
Matthew Coates
Posted 21 Feb 2023
1 out of 5 stars

Useless and not with it

Paypal not only costs a lot, it also tells you how much money you can receive a month and holds your money for 21 days, totally useless for a company exporting
9 people found this review helpful.
Paul Kimber
Posted 3 Jan 2023
1 out of 5 stars


Very frustrating for a new business - when you are new paypal 'hoolld' payments for several weeks - integratioin with xero didn;t work, very dissapointed and will use another product
5 people found this review helpful.
Dan O'Connell
Posted 18 Nov 2022
1 out of 5 stars

Poor Technical Support and Feed is Broken

Feed is not working and when I went to fix it I get an obtuse error that I don't know who it is from (Xero and Paypal). It just says "Sorry, something went wrong - an error occurred, but it could be temporary. Please start again to connect your bank to Xero." It's been like that for weeks. Trying to reach an actual person on this is impossible on both Paypal and Xero and this error is not something you can type in and "research". Read my article on Tech Support:
5 people found this review helpful.
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