1. Back to app listing
GoCardless
Reviews & ratings
4.3
64 Reviews
5 star
(78%)
4 star
(5%)
3 star
(2%)
2 star
(3%)
1 star
(12%)
MH
Mahdi Hedhli
Posted

Low ACH Limits in the USA, Limited Payment Options

The ACH transaction limit is $5,000 per transaction and most of our invoices are over $5,000. The customer goes to make a payment and just gets an error that it's over the limit but we don't get any notices at all. What's worse, we can't request the limits be raised until we have 75 transactions and over 2 months of history... meanwhile there is no option for the customer to submit anything other than the full payment. Bit of a catch-22... how can we build our history if we can't create transactions because of limitations in amounts and functionality? Fix these problems and this would probably be the best ACH payment option.
RC
Rene Chang
Posted
So far GoCardless and Xero work very well together. It is easy to collect payments and do the reconciliations. However, we do seem to get quite a few failed mandates and then have to ask the client for credit card payments and we don't get any real explanations as to why the mandates fail. Overall, though, I think the system works well.
AA
Atelier Accounts
Posted
Very easy to receive payments and integrates well with Xero. Easy to reconcile and saves time. No need to worry about when invoices will be paid.
AY
Anna Yakavenka
Posted
I love Gocardless so far. I was comparing 5 different platforms and not regretting choosing Gocardless. Integration with Xero works well, auto-reconciliation works well. I had couple of hiccups, support was helpful and responded pretty quickly.
MF
Mike Fry
Posted
Integration works well and nice and intuitive. Integration with Xero was one of the main features as to why we selected Go Cardless.
JF
Jake F
Posted
Was quite optimistic about this service, but similar to other reviews, it was unfortunately a waste of time. A bizarre verification process over strung out emails ended with a rejection email immediately closing the account and mentioning that any payments already processed or debited from customers will be returned to their accounts? No explanation for why this was the case, mentioning that 'security reasons' meant they couldn't offer a description.

Response from GoCardless

@Jake F Thank you very much for your review. I’m truly sorry to hear about your experience with GoCardless and the verification process. GoCardless is required to carry out verification checks as an FCA regulated company. While we try to make this process as smooth as possible there will be occasions where we need to ask for additional information, which can cause a delay. We apologise for any frustration and inconvenience caused.
Although Xero reviews each app in our App Marketplace, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.