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Reviews & ratings
3.9 out of 5 stars
125 Reviews
5 star(64%)
4 star(9%)
3 star(2%)
2 star(3%)
1 star(21%)
Nina Thomas
1 out of 5 stars

No support, Avoid

No support with system set up, no support with errors. They blame Xero for their incompetence and Xero blames them in return. Unless you want to find yourself in endless circles without sorting your problem, or worse being sued by your overcharged customers, it is better to avoid this integration.
Mathieu Landry
5 out of 5 stars

GoCardless Support

Wonderful technical service support staff!

Response from GoCardless

Hi Mathieu, Thank you for your feedback. Glad to hear that our service was wonderful
Jo Bennett
5 out of 5 stars


Easy to set up, easy to use and more importantly for me it's easy to explain the process to my customers, some of whom are wary of DD's.

Response from GoCardless

Hi Jo, Thank you for your kind words. Glad to hear that the setup was easy and user-friendly.
Lorena Morais
5 out of 5 stars

Straightforward support

I had a problem with an unrecognised customer GoCardless/Xero set up. Sarbjeet’s support was to the point and really helpful.

Response from GoCardless

Hi Lorena, Thanks for your review! I've shared your feedback with Sarbjeet.
John Cooper
5 out of 5 stars

Ungoing Suppport

I had an issue with merged accounts in Xero not pulling through!! Sarbjeet was fantastic and sorted the issue in record speed.. Great service!!

Response from GoCardless

Thanks for your lovely review - we're glad to be able to help take the pain out of getting paid! I will pass on your kind feedback to Sarbjeet.
Joanne McArdle
5 out of 5 stars
Easy to install and get set up. Integrated with my accounting software also.

Response from GoCardless

Hi Joanne, Thank you for your review. Glad to hear that the setup was easy. Our mission is indeed to take the pain away from getting paid and we are glad we were able to do that for you.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.