Flex Financial Reporting
137 Reviews
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VZVanessa Zigliani
Posted 23 Sep 2024
Excellent Response time
Reconnection error solved instantly with emailed instructions
MP
Mike Pham
Posted 18 Sep 2024
Very responsive customer service
Great service. I got some problem with refresh all and the customer service team was very helpful to support me.
AB
Andrew Beastall
Posted 19 Jun 2024
Login Problems Sorted
Great service when logging in for the first time. Support replied within five minutes and I was done in no time. Great work.
JF
John Fallon
Posted 13 May 2024
Does not work with new Xero reports
I recently downloaded this app and tried to run reports in excel and this did not work. When I contacted support they said the out of the box P&L is part of the new “V2” reports Xero rolled out last year (see ttps://blog.xero.com/product-updates/switch-to-new-reports/). Unfortunately, Xero have not updated the API with these reports as yet.
I would support if this has been completed before downloading this app.
One person found this review helpful.
Response from Flex Financial Reporting
Thanks for your feedback John.
Flex gives you direct access to the Xero API “as is” and features evolve with the API as new releases are made by the Xero API team. The Xero API is maintained independently from the main Xero application that you use day to day and not all datasources or reports are available.
I’m certainly disappointed to get a 1-star review for something out of my control, but I’d encourage you to voice your feedback directly to the Xero API team (there is a Xero UserVoice page where you can vote for features) and hopefully they can put more datasources and reports on their development roadmap.
CM
Chris Mottram
Posted 16 Aug 2023
Reporting
Great app to link Xero data to Excel reporting. Has solved our short-term reporting needs. Some basic tech knowledge required, but really well supported by Ruairi who returns queries almost real time.
One person found this review helpful.
AJ
Asim Javed
Posted 13 Aug 2023
Excellent Support
Best tool ive used with xero and the customer support is top notch.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.