The fees are excessive and completely lacking in transparency. After a long and frankly exhausting phone call, I was finally given this breakdown: * 1.5% + 20p for standard UK cards * 1.9% + 20p for premium UK cards * 2.5% + 20p for EEA cards (+2% if currency conversion is required) * 3.25% + 20p for international cards (+2% if currency conversion is required) None of this is clearly displayed anywhere within Xero or Stripe’s onboarding process, and you only discover the true costs once you are already tied in. It feels deliberately opaque — designed to confuse rather than inform. For small businesses, the charges quickly become disproportionate, and the lack of straightforward communication is deeply frustrating.

Thought this was the app we needed, but we have just been losing money. The fees are not passed to the customer in full like nominated during setup. There is no transparency of the fee breakdown. Transactions don't match the xero invoices/payment fees. Currently looking for something else to try.

Never sees invoices from Xero - so it impounds the customer payments in a "remaining balance" that is impossible to apply to a legitimate invoice. I am in the consulting/government contracting business and this pile of SH!T locks up thousands of dollars.

it takes days for payments to arrive & the fees are out of this world - have cancelled stripe & won't use again - it's about as helpful as those who recommend it

Don’t use Stripe, they take the payment off your client and don’t pay you or take over a week to pay you, this is even after the first transaction. I’ve cancelled their service and won’t use them again.

They hold payments way too long!!!