I agree with Dennis. I have had months of problems with Hike. Not being able to connect to Xero is the big one, or some sales connecting and others not. I have lost a year accounting data and unable to generate useful reports. I've had one issue after another. Part payment sales came in as double amounts and had to be fixed on PC to correct balance on ipad (even though they showed correct on I-pad). Sales were getting dumped in as one sale but custom generated sales didn't connect. It was a rare day that it balanced. My bookkeeper ended reconciling off merchant summaries for over 6 months while they tried to find the problem. In the end the outcome was wait for Hike 3, The new version requires accounting codes for each category, (something my bookkeeper told me not them), which resulted in me individually adding information to 2000 products, errr. Now on version 3, I'm not connecting to Xero again and been told each sale needs a customer name and a unique company name (for a retail sale??) This will be a new frustration as that information is on separate page and I cant just copy the information. The staff while extremely friendly don't seem to know where the issues stem and are fixing them on the fly. I really had the sense they are developing the app as businesses are using it. (not ideal). As with Dennis I'm persisting through fear of implementing a new system, but wish I got out months ago. Positives: the staff are keen to continue with developing the app, just feel they should have run is as a test for a few more years before going public. Its easy to install and looks good. It does function well in day to day use but not at all where its supposed to at the back end.
the Hike staff are friendly and extremely helpful. They know there stuff and have helped me more with xero then xero has! if i have had issues there straight onto the problem and fix it straight away. 10/10
I have found Hike & Xero work pretty well together, reconciling sales & payments directly into Xero is pretty seamless which of course makes it easier and faster to work in Xero which is a big tick from me. Making the decision to migrate our POS system to Hike was one of the best business decisions we have made. Our staff have expressed how much easier it is to use Hike compared to our last system and their help staff is pretty good.
I have had months of use with Hike, I must say the set-up was easy & it is the simplest program to learn. If you need POS, Hike is the way to go. The best part, the fact that it is integrated with Xero, all details from each day go straight across, no data entry to be done, as it's all done automatically for you.
Sorry to report that we've had several 'issues' with Hike. Generally you'd have to say it works, but some of the biggest problems we've had relate to things like disappearing stock items in recorded layby's, inability to successfully export purchases to Xero, while received purchases from a variety of suppliers only show up in Xero under the name of one supplier, the inadvertent rounding of sale amounts, the inability to record freight as a separate entity, barcodes printing on only four of the five lines of a 65 label sheet. It's been a bit of a baptism of fire, but we've been working through each issue as best we can. The staff at Hike have been very helpful, but we can only contact them via online chat, with no direct conversation, which means that busy retailers can only converse with them in fits and starts as each new segment in response to a new query is posted. Even the original import of data from MYOB Retail Manager was a six week nightmare. At first we thought it was just our lack of tech experience, but it seems that even Hike isn't quite sure why some things happen, and how they can be repaired. In it's defence, it's a new concept, does most of the job it's meant to do (in a roundabout fashion), and is far less expensive than many of it's reportedly more polished competitors. I think time will tell, especially in regard to their ability and willingness to iron out their deficiencies.But for now we intend to persist, possibly for fear of just having to encounter similar glitches from another POS,
Response from HIKE POS
Hi Dennis, As per our phone call today, just wanted to let you know we recently gained access to the comments section in Xero, and saw your earlier comments. We would like to thank you for a fair and honest assessment of Hike at that time. At that time in early December, there was quite a difficult time in the transition from MYOB & getting your data across to Hike and Xero. We absolutely agree the transition was a lot more involved than we would have liked. However, we also learnt quite a lot that helped us both. You were saying that the staff are finding Hike great to use now, so it’s marvellous to hear the hard work in setting up paid off. As for the challenges you mentioned, we learnt some important lessons on data rules between Hike & Xero for successful synchronising, as well as making our program more robust under greater demand. We were, and are, very grateful for your patience and trust as we worked through every situation raised. Thanks to your trust, we have been able to build a more stable platform. From those lessons, we are taking Hike and Xero further, and I look forward to sharing those advancements with you. Sincerely, Raoul New Customer Success Manager Hike