Dear Jeremy, Thank you for taking the time to leave a review about your experience with our product/service. We apologize for the technical glitch that you experienced, and we understand how frustrating that can be. We want to assure you that we have since addressed the issue to prevent it from happening again in the future. Please follow the link in your email to access our premium portal. We are sorry that we were unable to resolve this issue for you at the time it occurred. We take all customer feedback seriously and use it to improve our products/services. If there is anything we can do to make it right or assist you with any other concerns, please don't hesitate to reach out to us. We value your feedback. Best regards, Naseef Ahammed Zero Carbon team