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Planday

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Reviews by verified Xero users.
3.0 out of 5 stars
6 Reviews

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SB
Sebastian Beard
Posted 19 Jan 2024
1 out of 5 stars

Less than useless. 1 star is too many.

If you have money and time to waste, and are looking for new problems on the daily, this is the roster management app for you! Every week that I (try to) run payroll there is a new suprise for me in a setting that has reset itself, a new bug, a new issue that Planday has synced into Xero. This week I had staff's rates of pay over-ridden so I'm overpaying them, and the timesheet approval function for the week in question is unavailable, every week. The fun part is that the previous and current week are always available. I've been using Planday for 3 months now and not a single persisting issue has been resolved. I keep getting told that the issue is "being looked into". Great! Problem is, nothing works and I'm told every week - Sorry, you'll have to do this payroll manually. I didn't pay for that?
2 people found this review helpful.
GK
Glen Kerr
Posted 8 Jan 2024
1 out of 5 stars

Lacks Simple Timesheet Function

I can see the potential of this app with it's integration with Xero, but a simple 'add timesheet' option would make it worth while. The chat support just send links to their support docs.

Response from Planday

Dear Glen, thank you for your feedback, we really appreciate it and are sorry to hear Planday doesn't fit your needs at this time. Based on your conversation with our support team, we have submitted a feature request on your behalf to be able to create offline timesheets. For any questions or further feedback, please don't hesitate to reach out to our support team at support@planday.com
ES
Emma Stewart
Posted 21 May 2023
5 out of 5 stars

Great customer support!

We've found this to be very useful to our business for rostering and time tracking. The Planday team were really helpful and prompt in getting back to my questions.
One person found this review helpful.
RS
Reem Sweid
Posted 10 May 2023
5 out of 5 stars

Great for small business

As a small business I used to spend a lot of time doing rostering for staff and payroll. This has freed up many hours a month that I can now spend growing the business. Louise was amazing to work with through the onboarding process. Can highly recommend!
One person found this review helpful.

Response from Planday

Thanks so much Reem! We're so happy you're enjoying Planday :-)
DL
David Lowrie
Posted 26 Sep 2022
1 out of 5 stars

Expensive Hidden Costs and Unhelpful Staff

I have wasted a lot of time trying to get Planday setup for our business only to find I would have to pay a lot of extra costs to get the useful features. Their support team were anything but supportive, ignoring emails and giving generic replies.
2 people found this review helpful.
LH
Liam Hope
Posted 20 Jul 2020
5 out of 5 stars
We've been using the Xero and Planday integration for over a year now and it has really improved our payroll process. Previously department heads would spend a couple of hours each at month end processing time clock entries and filling in spreadsheets before numerous checks and queries from the finance team. A very manual, time intensive and mistake prone process. Now managers spend a minute or so to easily approve the time clock entries each day or week depending on the size of their team and these flow into Xero as soon as payroll is ready to be processed. The actual integration process is smooth to setup and the initial mapping of data is pretty easy but Planday support are always on hand when you run into something you're unsure of. There are numerous ways to take care of holiday so make sure you're clear on how you will do it and which system you will use. Another tip is to remember that xero is the master information in regards to pay rate, it doesn't matter what the pay rate is in planday, xero will override that. Our main driver for this integration was to reduce errors and save time but another benefit we found was it reduced the number of payroll related queries from team too. They can see in their planday app at any time how many hours have been approved for the month alongside their timeclock entries so it's clear to them what they have been, or will be paid (they don't forget about that day they were sick or that time they finished early!).
One person found this review helpful.
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