Stripe
341 Reviews
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One Two Tait
Posted 26 Nov 2025
Convenient USD and CAD payments
Works very well for accepting USD & CAD payments. I like that I can choose a custom fee for clients as well.
Unfortunately does not work with GBP and EUR payments.
SS
Saul Sampson
Posted 19 Nov 2025
Forces you to create a new Stripe account
Total rubbish - it forces you to create a new stripe account, rather than allowing you to link to my existing Stripe account.
Response from Stripe
Hi Saul- Thanks for sharing this. Linking an existing Stripe account is supported in the Xero integration, so being pushed to create a new one isn’t expected. We are happy to walk you through the steps or look into the flow you saw so we can help get this working correctly for you. Can you please visit https://support.stripe.com and send us a message?
MG
Michael Gardiner
Posted 6 Nov 2025
this is a scam they don't do anything for the money and charge
shit please cancel
One person found this review helpful.
Response from Stripe
Hi Michael- we’re sorry to hear about your experience. We'd love the chance to chat and see how we can make things right and where we can help. Can you please visit https://support.stripe.com and send us a message?
AM
Alex McGough
Posted 6 Nov 2025
Misleading
I'm really disappointed. When I signed up, I didn’t realise there were fees until a few payments had already come out. I then saw that the service charge had been deducted from my account, but it’s hidden in Xero. I’m upset because I’ve lost money on a fee I wasn’t aware of. It feels like this was too good to be true.
2 people found this review helpful.
Response from Stripe
Hi Alex- we’re sorry for the frustration you’ve experienced with fees. Stripe’s processing fees are standard for all payments and can vary depending on your region and account setup, but they should always be visible. If you don't see them reflected clearly, we’d like to take a closer look and help clarify what happened. Please reach out at https://support.stripe.com so we can review your account details and make sure everything’s clear moving forward.
YJ
Yaser Jarrar
Posted 29 Oct 2025
Slow, misleading and high fees
We had an existing Stripe account and the integration went and generated a new one..... Very misleading onboarding flow by Xero/Stripe. We got stuck with 7+ days to first payout and no recourse, support couldn't help - most other merchant facilities in Australia are faster settlement and cheaper. Extremely frustrating.
2 people found this review helpful.
Response from Stripe
Hi Yaser- we’re sorry for the confusion and delay you experienced with your payouts. We'd like to take a look at what happened and see if you need any other support, please reach out at https://support.stripe.com so we can review your account and see what happened. Thank you!
CJ
Charles Johnston
Posted 28 Oct 2025
wanted to cancel as didn't even know hold my money from clients still waiting money comes in ...and requested change password never received email so can't even cancel or update my invoice details
One person found this review helpful.
Response from Stripe
Hi Charles- we’re sorry for the trouble accessing your account. We’d like to help get that sorted. Please reach out to Stripe Support at https://support.stripe.com
so our team can take a closer look.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.