Stripe
325 Reviews
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GL
Gordon Lyon
Posted 31 Jul 2025
Disabled my account and refused to say why
Stripe has been a really sleazy company to deal with in many ways. But the kicker was when they banned my account (which was only used through the Xero integration as an invoice payment links for customers of my software company). This was after using them for years with hundreds of thousands of dollars in transactions and not a single dispute. They said I "violated the Stripe Terms of Service" but wouldn't give anything more specific than that. Support was robotic and unhelpful. It was a disaster because my customers weren't able to pay their invoices. I was only able to resolve it by contacting a friend who happens to be an executive there. If I didn't have such a contact I would have been hosed. I hope Xero will add other payment processor options so we aren't trapped into using Stripe!
FS
Francis Suico
Posted 18 Jul 2025
My money didn’t appear for two weeks now.
I got paid from a client two weeks ago and until now I still didn’t receive the money. Whats going on stripe?
One person found this review helpful.
Response from Stripe
Hi Francis—we're sorry to hear about the delay. If this is your first payout, it can take 7 days or longer, depending on your industry risk level and country of operation. The waiting period can be up to 14 days for businesses in certain industries and up to 30 days in countries such as Brazil. Our team is happy to help look into things for you though! Visit https://support.stripe.com/contact so we can take a look!
https://support.stripe.com/questions/waiting-on-your-first-stripe-payout-what-you-need-to-know
JH
Jeremy Hall
Posted 14 Jul 2025
Be carefull Xero charges you not the client
Horrible service, Noticed over $800 missing from invoices as Xero has processing fees charged to business and not pased to client and no way to pass it on. Honeslty a money rip service
4 people found this review helpful.
Response from Stripe
Hi Jeremy—we're happy to take a look into this for you. Here's a support article with more information about Stripe Invoice pricing with links to contact our team on the right side of the page: https://support.stripe.com/questions/stripe-invoicing-pricing
AT
Andy Tolar
Posted 9 Jul 2025
You should look elsewhere.
Xero should really consider dropping this business. Difficult to work with and ended up having problems when a client who wanted a refund disputed the charge instead. What should have been simple, turned into a big deal.
2 people found this review helpful.
Response from Stripe
Hi Andy—we know how difficult managing disputes can be. If our team can look into anything for you, please don't hesitate to contact us at https://support.stripe.com

Logan Yard
Posted 2 Jul 2025
Good product but they take a huge cut
They have a good product with good integrations, but the fees are a killer. Transaction fees, on top of credit card processing fees, on top of currency conversion fees.
3 people found this review helpful.
Response from Stripe
Hi Logan—thank you for your feedback about our product and integrations. We understand your concerns about fees and aim to maintain full transparency about our pricing structure, which you can review at https://stripe.com/pricing. If you'd like to discuss specific pricing options for your business needs, please reach out to us through https://support.stripe.com.
TJ
T J Power
Posted 2 Jul 2025
Charging account
without getting services sending us direct debit charge notification
One person found this review helpful.
Response from Stripe
Hi—we understand your concern about account debits. As outlined in our Bank Debit Authorizations (https://stripe.com/legal/bank-debit-authorizations), certain fees may be debited as part of using Stripe's services. If you have questions about specific charges or would like to review your account's fee structure, please contact us through https://support.stripe.com where we can provide detailed information about your account activity.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.