Unfortunately this version of WorkflowMax is a step backwards. The original version was so much better. It is so unintuitive. I've used WorkflowMax in my own business and two of my clients also use it. It's really clunky to use. Luckily I chose to use Xero Projects for my business, but still have to use WFM for my clients. Takes me twice as long to do monthly invoicing than it used to do.

Our implementation had a few issues that we had to go to support on and their response was very good! These were user related errors and did cause some problems for us, but support answered quickly and even provided their answers at times with videos that truly were beneficial. Support gets a A++ for us and the system is working well at this time.

WorkflowMax is best in class. If you want an easy-to-use, great user experience program to manage your jobs through to profit - WorkflowMax is the system for you; supported by a team of global experts available to support you and your team whenever you need it.

I find WFM2 straightforward for daily use, with a smooth workflow that makes it easy to learn. The time tracking feature is particularly useful for billable work, and the tutorial videos provide helpful guidance when needed. Its user-friendly design makes workforce management more efficient. I look forward to the scheduling functionality.

This is a replacement of my earlier 1 star review last year. We initially found many areas of the new product problematical (bugs) or incomplete - it was obvious that the help desk was completely swamped and issues were languishing for months. I have since found that the product is being improved all of the time and we are getting more issues resolved. There is definitely still a way to go towards a fully formed product and a responsive help desk but our experience of both has been improving and hopefully this will continue in this direction.

I am used to being ignored, but BlueRock really takes it to the next level! We constantly have errors in exporting items, and if (IF!) they chose to reply to queries then the best we can get is "sorry". Usually it's not even that - we get an automated "we're experiencing a high number of emails" - no kidding! Cause this is buggy like a picnic on an anthill! It is too easy to chose 20% VAT on Income instead of 20% VAT on Expenses on a purchase order with dozens of lines on it - if just one is off, then the whole purchase order needs to be re-done. Not cool! Look, when it works, it works fine. But when it doesn't there is almost no way to repair it. Nobody is perfect, and expecting perfection from the sales staff is simply next level poor.