Stripe
354 Reviews
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PS
Paul Sitton
Posted 6 Mar 2026
Works but lacks customer service
The payment service is reliable, yes they take fees as well as hold your money, but these are not my complaints. Fees have VAT on them. I want an VAT invoice for my fees, issued at the same time I receive the payout from them. I would also prefer one fee invoice per transaction (We are high value, low volume customers). Customer support wasted lots of my time suggesting work-arounds, that don't work rather than the options I need. They have found a good position working with Xero, but I'm seeking better aligned alternatives.
LA
Leon Allen
Posted 28 Feb 2026
A recommended add on, which I tried, but what's it for?
It was recommended, so I signed up. Been using XERO 2 months now (Great product by the way), and paid some Stripe bills, but what does it do? No onboarding, no customer follow up, or comms of any kind from Stripe. I cant be bleeding money for nothing. So I've close my account.
Thanks for lending a ear.
Leon
One person found this review helpful.
Response from Stripe
Thanks for sharing this, Leon. We’re sorry your experience with Stripe didn’t include the onboarding or follow up you expected. We'd love to help and see if we can get you set back up- if you decide to give Stripe another try or need help with anything on your former account, you can reach us anytime at support.stripe.com.
GB
Grant Butler
Posted 25 Feb 2026
absolute shit
turned its off in xero and payments still going in there but cant find the money on there
One person found this review helpful.
Response from Stripe
Thanks for flagging this. If you need help tracking a specific payout, please reach out at support.stripe.com and we'd be happy to dig in and see what is going on.
MB
Marko Biondic
Posted 14 Feb 2026
Pathetic
I understand that Stripe is making money off the interest of the from the funds they receive before distributing them to the rightful business. that is business. But, why haven't you corrected your software to reflect in the reconciliation the correct dates. This affects quarterly reporting as well as financial year reporting. you can never reconcile correctly a period as the paid dates in Xero and the actual money paid from stripe do not match and it is a nightmare to edit every transaction to do so. I our next board meeting we will discuss if it is worth continuing with stripe
2 people found this review helpful.
Response from Stripe
Thanks for sharing your feedback about the reconciliation date mismatch. We understand how frustrating this is for reporting, and we’ll be sharing this directly with our product teams. If we can help walk through an example or troubleshoot further, please reach out at support.stripe.com.
TP
tina phillips
Posted 10 Feb 2026
no payments....
I've been waiting now for 2 weeks to the day for one payment and 12 days for another... As a sole trader and this is my only income you've held onto over 600 and i need it... Not impressed and now trying to speak to anyone has been awful as well. To be very honest i will not have a good thing to say about this company.... 2 weeks for payments is ridiculous and I'm now having to cancel apointments which I'm going to be billed for as well.... because this company still has MY monies!!!!!!!! I'm livid
One person found this review helpful.
Response from Stripe
Hi Tina- Timing can vary depending on bank processing and account reviews. We'd like to take a closer look and see what is going on, can you please reach out at support.stripe.com.
VW
Volk Waterproofing
Posted 1 Feb 2026
Holding our payment for to long
One person found this review helpful.
Response from Stripe
Thanks for the feedback. Timing can vary depending on bank processing and account reviews. We can take a closer look if you reach out at support.stripe.com. Thanks!
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.