This system definitely has its good points, but it’s over complicated, a mix of fantastic functionality with complex ways operating. I understand the intent of this software and app, but it seems way over complicated and fails to provide true and accurate project management figures. Customer service started off fantastic, dealing with local people who definitely had great information, but now seems offshore and the customer service isn’t good anymore. It’s disappointing to see something with so much potential, have so many limitations with lack of updates based on user feedback.

Fergus will not develop basic tools for clients such as creating sub folders inside jobs or allocating colours to types of jobs. spend all their time updating calendars which dont need change.

Its a brilliant package, it has a high level of functionality at a reasonable cost.

always improving

Have been using Fergus for a few years now. Find the software so handy and really easy to use. The support is great when I have had to contact Fergus.

Fergus is a really great value "out of the box package", the customer service team are fast to respond and easy to contact. It is relatively simple to use, integrates well with other packages. The downsides is there are a few quirks (ie address and contact maintenace, and features missing in the new app), not a deal breaker you just use the help articles and customer support to workaround.