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Cin7 Core

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Reviews by verified Xero users.
4.5 out of 5 stars
170 Reviews

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CB
Carl Barnard
Posted 9 May 2024
2 out of 5 stars

Unethical price increases

Interesting that the review I left a couple of days ago has been taken down. Anyway, 13-15% price increases each year for the last three years, with no explanation or noticeable product/service improvement, is unacceptable. I will be going elsewhere and suggest you do too.
3 people found this review helpful.
DM
Decy Mendoza
Posted 14 Mar 2024
5 out of 5 stars
Actioned promptly
CN
Cecilia Ng
Posted 1 Feb 2024
5 out of 5 stars

Clear explanation

Shane explained very clearly with the diagram of the relevant report showing how the balance on the customer profile arrived at. Well done.
KG
Karen Golding
Posted 9 Jan 2024
1 out of 5 stars

Price doubled in 2023

went from 150USD to 300 USD per month plus more for every integration. Very expensive. And big and slow. Now its twice as expensive. It is not affordable for small business. and support is awful
2 people found this review helpful.

Response from Cin7 Core

Hi Karen, we appreciate your feedback and we are disappointed to hear you feel you are not getting enough value from our product at the new price point. We intend to deliver more value to our customers by improving our products. We’re equally disappointed to hear that this has been your experience with support. One of the team will reach out to you directly to work through any outstanding issues you may have. Rest assured, we do have the AU timezone covered. Delays can happen and do happen and we’re sorry for that. If ever you need our help urgently, please submit a ticket and follow up with a chat to let us know you need it looked at urgently.
RD
Ryan Davis
Posted 9 Oct 2023
1 out of 5 stars

Price increases too much

A great product we have used on and off as our go to inventory system for 6 years, unfortunately since being purchased by the VCs they have unsustainably risen prices (almost 50% for us - approx $USD252 a month extra - in the space of a year - exactly what happened with Cin7) - for no extra added functionality for our (and seemingly lots of other businesses) use cases. Unfortunately quite extortionate, and with such rapid increases we are forced to look into alternative solutions
One person found this review helpful.

Response from Cin7 Core

Hi Ryan, we appreciate your feedback and we are disappointed to hear you feel you are not getting value from our product. Our intention is to deliver more value to our customers through improving our products. If there is anything specific you would like to see in terms of improved functionality, please let us know by creating a support ticket.
YB
Yolanda Botha
Posted 25 Jul 2023
1 out of 5 stars

36% price increase a bit unexpected

After years (signed up 2017) of satisfying service with DEAR Inventory, enduring normal payment increases over the years, which is acceptable, I was shocked to receive the notice that my monthly subscription would increase with 36%! Their reason: fixing problems I don't have, enhancing program functionality that does not affect me. If I don't see real, mind-blowing changes which will justify this price increase, I will be forced to take my business elsewhere.
11 people found this review helpful.

Response from Cin7 Core

Hi Yolanda, we appreciate your feedback and we are disappointed to hear you feel you are not getting value from our product. Our intention is to deliver more value to our customers through improving our products. If there is anything specific you would like to see in terms of improved functionality, please let us know by creating a support ticket.
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