Stripe
359 Reviews
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AH
Adrian Hill
Posted
Expensive
They are ridiculously expensive, after a sweet argument with their AI assistant (who is an idiot by the way) I cried myself to sleep.
Response from Stripe
Sorry this was such a frustrating experience, that’s not the experience we aim to provide. If you’re open to it, our team can take a closer look at your account, and help with any support concerns. You can reach us anytime at support.stripe.com.
DPDarlow Parazo
Posted
Poor customer support
Our was locked out. After providing all options like ID and selfie. Still unable to get through. There is no available phone number to call for support.
One person found this review helpful.
Response from Stripe
Sorry to hear you’re running into trouble accessing your account. For account access issues like this, our team will need to take a closer look to help get things resolved. Please reach out to us at support.stripe.com so we can review your case and guide you through next steps.
LT
Luke & Tannah Zancanaro
Posted
Overpriced
So unbelievably overpriced.
One person found this review helpful.
ZL
Zsolt Lichtenberger
Posted
Pricey and slow
I started using it a few years ago to allow my customers to pay online, but I stopped using it because the money was taking 5 days to get to me with a hefty fee deducted... Now it only takes 3 days, but still very expensive. I will disconnect their services after this review.
Response from Stripe
Hi Zsolt- Thanks for sharing your experience, and sorry for the frustrations. Payout timing can vary depending on factors like your account’s payout schedule, banking partners, and payment method, but we understand how important it is to access your funds quickly. If you’re open to it, our team would be happy to take a closer look at your account to see if there are options that might better fit your setup. You can reach us anytime through support.stripe.com.
WD
Wesley Dowell
Posted
very expensive
Slow payment and very expensive fees , we added stripe to allow for card payments to be taken onsite , but compared to take payments or go cardless this wasnt worth carrying on with .
One person found this review helpful.
Response from Stripe
Thanks for sharing your feedback. We understand that payment speed and fees are important when choosing a provider, especially for in-person payments. Stripe’s pricing and payout timing can vary depending on the payment method, location, and account setup, but we know those factors need to work for your business. We’re always working to improve both the experience and flexibility available to users. Appreciate the feedback and here if you need us to look into anything at support.stripe.com.
PS
Paul Sitton
Posted
Works but lacks customer service
The payment service is reliable, yes they take fees as well as hold your money, but these are not my complaints. Fees have VAT on them. I want an VAT invoice for my fees, issued at the same time I receive the payout from them. I would also prefer one fee invoice per transaction (We are high value, low volume customers). Customer support wasted lots of my time suggesting work-arounds, that don't work rather than the options I need. They have found a good position working with Xero, but I'm seeking better aligned alternatives.
Response from Stripe
Thanks for taking the time to share this feedback. We’re glad to hear the service itself has been reliable, but we understand how important clear VAT documentation and invoicing is, especially when it comes to reconciliation and accounting workflows.Stripe currently provides fee reporting and documentation through the Dashboard and exports that many users connect with tools like Xero for reconciliation. That said, we recognize this setup may not meet every accounting preference, particularly for businesses that would prefer invoices issued per transaction or alongside payouts. If you need additional support we are available at support.stripe.com.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.