1. Back to app listing
Unleashed Software
Reviews & ratings
4.6
323 Reviews
5 star
(82%)
4 star
(8%)
3 star
(2%)
2 star
(3%)
1 star
(4%)
GW
Gregg Witherington
Posted

Truly Awful - AVOID!

Firstly, we have used this type of software before - Trade Gecko and implemented this without issue. We chose unleashed as it offered what we thought was a good service, this is not the case. They force you to pay for "onboarding" service. This was tragically poor and did not help us with our issues at all, in fact we have now had to cancel our subscription after only a month as it completely ruined all our stock levels and caused a huge issue with Amazon. The cost of this privilege was over £1,000. When I asked about a refund for on-boarding, as they didn't actually on-board us this was refused. I would avoid at all costs.
MP
Michelle Pluim
Posted

Really good support

The support I have received from Natanya with onboarding, and the team via help centre has been quick and helpful. Unleashed has a couple of limitations for us but we have got it working pretty well with the support of Unleashed and I have been so impressed with the service so far. Thanks!
TP
Tanja Prenol
Posted

Open Backorders Report

Since our business signed up to Unleashed in 2019 I have been waiting impatiently to find a report that I could run that would show me each individual item from each open sales order that hadn't been shipped. After some backward and forward communication Tyler found the exact report. I would like to note that Tyler was very polite, friendly and didn't give up! Thank you Tyler :-)
SS
Sharlene Stokes
Posted
Disappointed that only offers min/max ordering and does not have genuine location management for inventory
KR
Kay Roby
Posted

Outstanding service

After struggling with warehousing, reports and invoicing, Natanya Seiderer came to our rescue! She was an amazing help and we are so grateful for the time she spent with us to sort out these issues. Natanya thanks for listening to us and making us very happy customers!
NH
Nicki Hawkins
Posted

Just what we needed

We looked at various new systems to work with Xero and even a bespoke one, but I am so glad we chose Unleashed. It is intuitive and easy to negotiate with loads of online tutorials and prompt helpful support whenever we have needed it. The up to date information I now use from it (along with Xero) to understand and plan our business growth is invaluable. We had quite a list of requirements as we produce Batch Tracked (Soil Association registered) products so accurate and easy to access Production and inventory records were top of the list as well as detailed Sales records. Our SA inspector was really impressed when i could instantly show everything she needed to track an ingredient right through to customer. We love the system and the only down side - which I really hope they will work on next - is making allocated stock unavailable to pick on orders. We often have several large orders open at once while and this is our only gripe. They had added all the other things that were missing when we first took it on. I recommend it regularly to other businesses.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.