I am so surprised by all the comments, my experience has been that we were told Cin7 would do one thing and it certainly doesn't do anything that we were told it would do, we struggle to get response to questions or support and if we do that don't fully answer your questions. Transactions don't export to Xero and I have to nag to find out why, it's been a disaster and a doubling up of work as far as I'm concerned Not worth the huge amount of money each month for a small business

RUN A MILE!!! We invested nearly two months (standard onboarding should take 4-6 weeks by their own admission) and an onboarding fee for what we thought was going to be a great solution to our needs. Unfortunately, we will never know as at the SEVEN WEEK mark we had not even completed step 2 (of 7) of the onboarding process and the sales consultant described the process as 'DERAILED'. Despite this, there will be no refund of our 'onboarding' fee, despite the onboarding process being woefully slow. Don't believe the sales pitch!

Have used Cin7 for 2+ years. We tend to contact support 2-3 times a week to resolve issues that keep re-appearing a month or so later. Functionality is more limited than what it appears to be a first glance, especially surrounding the function of the B2B facility. The system is buggy and very open to user error. Wouldn't recommend it to my worst enemy. Better to spend more for a proper ERP, or go for the nicer simpler systems.

We had been using Cin7 for almost 3 years however we recently switched to another program. The main reason we left Cin7 was the continual slow server speeds and “Server Unavailable” and “Database Error” messages. The server speeds we were getting was so slow that even sales orders and catalogue lookups would time out on the server and in doing so you’d lose all the data you just entered. Even logging in would often take us minutes. We contacted Cin7 numerous times about this and in the end it was all to hard for them. According to Cin7 the issue was our internet and our computers. This was a load a crap given we experienced no issues with any other websites or cloud applications we use. As proof to this, Cin7 even gave us access using their testing server www3.cin7 which worked fine for us when it was active. We even tested the default server with internet speeds of 80mbps at another location and experienced the some problems. When we first came onboard with Cin7 we didn’t have any of these problems. We found Cin7 most definitely capable of basic things such as selling, ordering and receiving. Our experience with Cin7 was that it can do a lot of things but not really well. A major disappoint with Cin7 was the price hikes. In our almost 3 years we experienced 2 price increases of 100% each time. I realise that prices do change, but to raise prices buy 100% twice is not how we treat our existing customers. It’s safe to assume it would be fair for customer should you double the price twice you would provide a better service, this is something we didn’t experience. In our time with Cin7 we found that at the start the support was pretty good. This changed and now to get decent support and have issues resolved in a reasonable time, you need to subscribe to premium support. This is a bit rough given the issues we encountered were in fact Cin7 bugs and server issues. When we first joined Cin7 we were contacted by a staff member that promised us as many feature requests (within reason) we needed and the best support they could provide, if in return we could leave a positive review here on the XERO Apps Review forum, which we did. When I look at the other reviews here I know first hand that the majority of these are grossly exaggerated or fake. Overall for the pricing of Cin7, there is a lot of better options.

This program was good 2 years ago. But now if you want your staff to look at the computer screen all day and not do anything because of the continual amount of errors we have experience right throughout CIN7 this is the program for you. If you need support to fix their errors they want you to pay extra money.

I'm surprised that nobody has mentioned the serious flaws with Cin7's lack of fully automated integrations to most systems with a one-way without reflecting feedback from the other system e.g. Syncing to Xero requires manually selecting purchase & sales orders and credit notes to Xero. If you change Cin7 subsequently, this won't sync to Xero so you need to manually Xero. If you do any significant volume of B2C sales (e.g. Shopify, Amazon, other marketplaces), some transactions such as returns require manual adjustments to both systems so you may have bookkeepers reviewing thousands of transactions and making adjustments manually. We'd have to hire a team of bookkeepers to maintain this system to review ~50k+ manual transactions, create manual entries & reconcile and without this stock counting becomes extremely inaccurate. Even basics such as invoicing aren't correct. While Xero allows 4 digit pricing, e.g. $0.0001, Cin 7 rounds to 2 decimal places which means your invoices to suppliers & customers are incorrect so your POs won't match supplier invoices (they are aware of this issues as other reviewers below have posted this & Cin7 told us they would charge us an additional $150 to change our invoices on top of having 2 Cin7 subscriptions). The list of problems seems to go on & on. We're looking for other solutions that are scaleable. If anyone has suggestions, please let us know.