DO NOT USE - Abandoned integration
Bloat features were added instead of fixing critical infrastructure. Customer support is absent. Sync breaks without notification. Errors are unsolvable and riddled with cryptic messages like "A NoMethodError occured when saving the order." Unsolvable 500 Error pages. Archived Xero Contacts are impossible to change. Navigation is a pain. The "Mapping" page never loads -- customer support mentioned that it does take 10+ minutes. There is no priority placed into resolving critical bugs for a semi-functional overpriced app. Bold and Xero have abandoned supporting you and this app.
*** DO NOT USE THIS APP *** There are huge glitches with how this app syncs with Xero...it is also 100% not compatible with Safari. Bold has made it clear they have no interest in actually supporting this app or offering any service for it.
I have a client who runs a store on Shopify in the Chicago area. She wanted to add invoices as and when an order is placed on her Shopify store. We first suggested her Xero's integration with Shopify. We used it for a week and found out the following 2 issues with this: 1. The order transactions aren't pulling in the item code, and as such, inventory (cost of goods) isn't being tracked accurately, and 2. The data is not being synced automatically. Having said that we loved using Xero for everything else. The invoice management tool is really easy to use. But for the Shopify integration we had to look for another tool. We started using Automate.io (https://automate.io/integration/shopify/xero). It's pretty good. Does the job it's supposed to do perfectly. We are using it to automatically create invoices for our client's paid orders. We also use it to add payments in Xero for Shopify fulfillment events. We could have used Xero's native integration if not for its flaws I've mentioned above.
We're looking at different Shopify into Xero options for clients who are looking for integrations with their online store and new ecommerce business. Researching for our web design Sydney (https://www.chromatix.com.au/web-design-sydney) agency division, it doesn't seem to read as the most cost effective solution, especially with the new charges that everyone has also mentioned. Is there any alternatives or improvements to this? I know some other web development agencies, and some other website developers use Zapier for these sort of integrations as well.
Response from Xero
Appreciate your trying to engage with others in the thread here, Irwin. However, being a review page each person can only comment once to leave a review and star rating. If you'd like to talk more about apps with your community, feel free to start or join in a discussion (https://central.xero.com/s/article/Discussions-on-Xero-Central) across in the 'Connected apps and services' topic across on Xero Central. 🙂
Xero for Shopify is a complete mind f**k for us in terms of COGS and SKUs (which is ALWAYS wrong on Xero).
Hi there I've got an online store growing and the reconciliation for GST returns is becoming a nightmare! I'm understanding that I need a 3rd party app and from what I can see from these reviews, they are expensive and still problematic. SO .... what is the best and least expensive app currently? Advice appreciated. Thank you
Response from Xero
Hi Emma, this is a thread for the review of the Shopify & Xero integration - In it's nature you can only post once, and won't be able to have a back & forth conversation here. If you'd like to ask community's advice you can post in the Connected apps & services topic across in Xero Central (https://central.xero.com/s/article/Discussions-on-Xero-Central), or alternatively or you'll find more on Shopify's functionality through the links in the top post here 🙂