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GoCardless

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Reviews by verified Xero users.
3.7 out of 5 stars
168 Reviews

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MS
Mr Sol
Posted 2 Sep 2024
1 out of 5 stars

Poor integration

Xero marks all invoices as PAID on the due date, while Go Cardless can then take another 5 days to make an actual collection and payout, so why mark it as paid ? Ridiculous. Other than that, I would give it a higher rating. Please fix it urgently.
4 people found this review helpful.
AK
A k
Posted 30 Jul 2024
1 out of 5 stars

Garbage

They have a $5,000 limit on payments that isn't obvious anywhere. To raise this limit they ask you more questions than the IRS. You send them what they ask for, and they don't take the time to read it properly and ask the same question again. Look elsewhere for ACH payments.
2 people found this review helpful.
LK
Laura Kerry
Posted 19 Jun 2024
1 out of 5 stars

horrible service from go cardless. should be called go careless

their customer service is attrocious. 3 months of stuffing around to get a pay out. they dont read documents they ask you attach. multiple people replying and not reading history. a complete waste of my time and so frustrating. do NOT recommend this company what so ever
4 people found this review helpful.
ET
Emari Thomas
Posted 30 May 2024
1 out of 5 stars

Account Closure

Despite providing all the necessary documentation and having my account fully verified, my account was suddenly closed after the first payment without any warning or explanation. The lack of communication from their customer service team has been particularly frustrating. I would strongly advise anyone considering this GoCardless to think twice. The risk of unexplained account closure, combined with poor customer support, makes it a very unreliable partner for any business. There are other providers out there with more transparent practices and better support.
One person found this review helpful.
AC
allen childs
Posted 18 May 2024
1 out of 5 stars

Worst Experience of my Professional Life

Xero should reconsider promoting GoCardless as a business partner due to serious concerns about their operations. I set up GoCardless as my ACH provider and processed my first invoice through them. Although the payment was collected, I received an email from GoCardless within 48 hours stating that my account was under review and funds would be withheld for approximately 48 hours. However, despite repeated emails and phone calls over the next two weeks, the review was not completed, and no money was transferred to my account. After one final phone call, I was informed that the review was completed, but unsatisfactorily, and my account was being closed. This left me without access to my money, which amounted to $5,350.00. Despite further attempts to resolve the issue, including my client requesting a refund, there has been no response from GoCardless. Additionally, since it was an ACH transaction, my bank is unable to assist. This experience, which appears to be a recurring issue based on numerous reviews, suggests that GoCardless engages in questionable business practices. Xero should intervene, given that they recommend GoCardless. Using this company could result in significant frustration and financial loss. I strongly advise against using GoCardless. I hate that I have to give a 1 star because a 1 star is to good of a rating.
4 people found this review helpful.
PH
Peter Humphrey
Posted 9 May 2024
2 out of 5 stars

Works, but some of the fees are a scam.

We operate in Canada, but have both domestic/local CAD accounts and US Based USD account. When receiving USD funds from a customer in the US directly to our USD account, they charge an extremely high fee, even though it's a domestic transfer. I have raised the issue, but essentially bad luck. . Customer service is also delayed and difficult to speak with someone.
One person found this review helpful.

Response from GoCardless

Thank you for the review. Your feedback is very important to us! We are sorry to hear that you are not happy with the transaction fee for the US. You have been in touch with our Complaints team about it and they have passed your comments internally. You can reach our customer support team at help@gocardless.com, and our regional phone numbers are available on our website. We apologise for the inconvenience this situation has caused.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.