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GoCardless

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Reviews by verified Xero users.
3.8 out of 5 stars
160 Reviews

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AH
Anna-Maria Harrington
Posted 5 Feb 2024
5 out of 5 stars

Works well with Xero Invoicing

Gocardless has made collecting payments from very straightforward when done in conjunction with Xero invoices.
MW
mike whitburn
Posted 5 Jan 2024
5 out of 5 stars

Great System

It is just easy to use, simple to get customers to sign up and brilliant for planning cashflow
MA
Matthew Allen
Posted 28 Dec 2023
3 out of 5 stars

They charge processing fees for failed transactions

It has been ok on the most part. The biggest problem is that they charge processing fees for failed transactions. I believe when a client has not entered there details correctly or it doesnt go through for whatever reason, then the business should not be punished for this.
PF
Paul Fifield
Posted 4 Dec 2023
5 out of 5 stars

Makes life VERY easy

I used it for my coaching practise and have all my clients on monthly retainers using GoCardless. I NEVER have to chase money and the set up support was great....love it!

Response from GoCardless

Thank you for your feedback. Glad to hear that our service was wonderful.
KB
Karen Barnes
Posted 30 Nov 2023
2 out of 5 stars

Hard work

As a small business we rely on things working right, but when we had the account suspended, it took 2 weeks to sort out, (it was not our fault it was suspended). You cannot talk to anyone in the correct department, has to be emailed, so takes longer to get an answer or have the issue sorted.The customer support team don't seem interested.

Response from GoCardless

Thank you for the review, your feedback is so important to us! We are sorry to hear that you have not had a positive experience with GoCardless. Please reach out to help@gocardless.com to assist and pass on the request to the relevant team. Apologies for the inconvenience caused in this situation.
MZ
Matthew Zacune
Posted 29 Nov 2023
1 out of 5 stars

Untrustworthy Company

I created an account with GoCardless and was offered an introductory no fee promo. However, when I actually processed a test transaction, I was charged a processing fee. Upon reaching out to their support and complaints team, I was told that I was not supposed to be eligible for the promotion and that they would need to update their Terms and Conditions to include the exclusion that would apply to my account. They Complaints team admitted and agreed that their Terms and Conditions did not exclude my account from the promo, but that because they had intended to exclude it, they would not honor their terms as written upon account sign up. They also stated that they have corrected their terms for the promo based on my complaint. This company is untrustworthy and is unwilling to honor their own publicly stated terms and conditions. I cannot trust them to process payments for me and that I will actually receive the money I am paid.

Response from GoCardless

Thank you for the review, your feedback is so important to us! We are sorry to hear that you have not had a positive experience with GoCardless. I can see that our complaints team is in touch with you regarding this issue.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.