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uCollect

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Reviews by verified Xero users.
4.7 out of 5 stars
30 Reviews

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TA
Technology Admin
Posted 5 Sep 2024
1 out of 5 stars

No support or response for urgent issue(Sorry, something is wrong with that link)

This has been a very good app but when error messages telling you to contact them show up their is no actual way to reach a person over the phone. We have been getting "Pay Now Sorry, something is wrong with that link. Please try again or contact us directly." message for a long time and has the potential to hurt our busssiess. No status page either. I'm willing to revise my review because everything else has worked good but not being contacted is a huge issue.

Response from uCollect

Your requests came in outside our support hours. A response was sent as soon as we opened in the morning. We apologise for the inconvenience.
JW
Jared Winton
Posted 2 May 2024
5 out of 5 stars

Awesome

Exceptional product backed by exceptional support. Ucollect saves us hours and hours every month.
RL
Robert Letizia
Posted 21 Feb 2023
5 out of 5 stars

A+ Support

Sent a contact support from the website at the end of the day not expecting a response till the next day, Peter contacted me within 10 minutes, sorted out my setup issue and its working like a dream. Many Thanks
CP
Chris Penny
Posted 20 Dec 2022
5 out of 5 stars

Committed to Excellence

Better than expected service, going an extra mile, precise, a part of the solution, a can-do attitude. Love this team and this tool!
JM
james mccarthy
Posted 7 Nov 2022
5 out of 5 stars

Excellent service!

Pete called me back promptly, and expertly assisted with my integration onboarding. It's working well and I'm very grateful for his help! I hope to be doing business with them for a long time
One person found this review helpful.
BP
Ben Plant
Posted 25 Jul 2022
5 out of 5 stars

Perfect integration for Ezidebit <> Xero

We started using uCollect to automate invoice reconciliation between direct debits in Ezidebit and Xero, a time-consuming, manual task that was really prone to human error. The setup was relatively easy (a few hitches with Ezidebit giving the correct information and a few things I didn't understand in the uCollect setup) and the support and guidance whilst getting up and running was excellent. Works perfectly, interface is great for customers, has all the customisation options we require and I feel like the uCollect team are always there to support any issues (not that we have experienced any since getting fully setup).
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