We have had this product since 2020 for 3 businesses. Its an endless nightmare. No one will answer your call if you are an existing customer they only have someone to answer calls if you are "new" business looking to contact them. We have just found out they have overbilled us since 2023 at approx $500 / month and their response was "oh well you need to keep an eye on it not us" They are refusing to compensate us in anyway for services we did not receive. Anything is better than this company and actually nothing would have been better.

really dissapointing. cannot even integrate xero given the major bugs in Employment Hero. not good enough. no support despite the extra costs of onboarding. We get automated bot responses to FAQs.

We changed over to Employment Hero over 12 months ago and still are not set up correctly. No one to talk to and support is 'hit and miss' at best. - Greg from Magpies Waitara

Worst decision we have made. It takes an age to set up, the rostering functionalities are clunky, the app for staff to clock in/out doesn't work, and the customer service team takes days to get back to you to fix any problems. Absolute waste of money, save yourself time and money and look elsewhere.

if you have two entities you need to subscriptions. wish I knew before I signed up for a year. Also, the management of this platform is time consuming.

Employment Hero isn't great if you use different grant funding for different weeks for employees. You can only use one project code per employee or it won't pull the timesheet data through to Xero. This isn't great for small NFP businesses.