NowInfinity

For most of 2021 the features involving setting up new entities from XPM has been broken with no fix date signalled. While the rest of the software is solid loosing this feature shortly after the Class acquisition leaves a very bad taste in your mouth.

Was a huge fan of NI, however since being bought by Class the customer service levels have dropped immeasurably. I have been trying for 2+ months to have an issue resolved. Promises are made, but never kept. Messages are never responded to. Its been particularly embarrassing as this issue was in relation to a client undergoing their first audit and we now have to explain that due to NI, ASIC records are not an accurate reflection. The case has been escalated up to senior customer service management - but even then no one ever does what they say they are going to do. I have run out of patience and now feel the only way I MIGHT get action and a response is to tell everyone how absolutely useless NI has been. Horrendous to the point that I feel giving one star is too generous.

Skyring has been using NowInfinity and Corporate Messenger from inception. Both programs have become an integral part of our processes. The software is user friendly and creates efficiencies as it integrates with Class, our SMSF Administration Software to easily setup new SMSFs in Class and to also prepare further documentation for SMSFs as the flow of data works both ways. The documentation side of the software not only integrates with Class but also with Corporate Messenger and is efficient, painless and cuts down the time taken to prepare documentation for clients. Corporate Messenger itself is all cloud and email based, which is perfect for our office as we operate in a paperless environment. The reminder system is a valuable tool to save our clients money on late fees for ASIC compliance. In a fast paced business environment, the integration with DocuSign further streamlines our processes and makes it so easy to prepare and deliver professional documents to our clients for immediate signature and lodgement. Further, Amreeta and the staff at NI are friendly and easy to liaise with and are on the ball with improving the software in today’s ever evolving business environment.