We have found the accounts department completely non responsive and or incompetent. Not sure what is going on but we really don't trust this app provider anymore and are looking at other options.

For most of 2021 the features involving setting up new entities from XPM has been broken with no fix date signalled. While the rest of the software is solid loosing this feature shortly after the Class acquisition leaves a very bad taste in your mouth.

Was a huge fan of NI, however since being bought by Class the customer service levels have dropped immeasurably. I have been trying for 2+ months to have an issue resolved. Promises are made, but never kept. Messages are never responded to. Its been particularly embarrassing as this issue was in relation to a client undergoing their first audit and we now have to explain that due to NI, ASIC records are not an accurate reflection. The case has been escalated up to senior customer service management - but even then no one ever does what they say they are going to do. I have run out of patience and now feel the only way I MIGHT get action and a response is to tell everyone how absolutely useless NI has been. Horrendous to the point that I feel giving one star is too generous.