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Reviews & ratings
3.9 out of 5 stars
132 Reviews
5 star(63%)
4 star(9%)
3 star(2%)
2 star(3%)
1 star(23%)
Jason Hornbuckle
1 out of 5 stars

Very poor

Please read Google reviews before signing up with this mob! Accepts payments from customers before verifying merchant accounts, cancels the account and then refuses to refund the customer, customer has to submit a dispute with the bank to retrieve their payment. Embarrassing for Xero to have these guys listed as an add on.
Peter Russell
5 out of 5 stars

Huge Time Saver

It's been a simple and seamless experience. We save a lot of time and our accounts are now being paid on time.
One person found this review helpful.
Donald Giuliano
1 out of 5 stars

Billing Amount Not Shown at Checkout!

This integration is lacking! It doesn't show the billing amount when the customer is checking out. The customer is literally asked to sign up for direct debit with no indication of what amount they're signing up for. I had to turn off this integration because of this. Please fix!
2 people found this review helpful.
Stevie Klick
1 out of 5 stars

Horrible and slow customer service/ don't take privacy seriously

I was very unimpressed with this service. Not only is their customer service team a nightmare to get a hold of but it's long distance and you have to wait a really long time for anything to be done. They somehow managed to make a 'human error' with my setup involving potential breach of privacy and fraud on my documents of incorporation and bank statements. They took 5 business days to respond to my request and that was only because I called after being scheduled for a call where your team member ghosted me. Setup is not easy and the fees are high. For a company that offers a mediocre service, you should be begging for customers not telling them it's going to take 7-10 business days for an underwriter to 'approve' of my account. It's pretty simple, I collect money from my customers and you are the middle man. No other company has such a horrendous process. DO NOT RECOMMEND
3 people found this review helpful.
Jonathan Crowther
4 out of 5 stars

Go Cardless integration with Xero

The app is excellent and helps to reduce the administration of regular collections and credit control. However, the initial training is very poor and lets down both Xero and GoCardless. As an accountant I need to know the system is fully controlled and in balance at all times and work is needed to reconcile the collections and keep a clear track of the reconciling items. Neither GoCardless nor Xero are taking this onboard properly which is why I have not rated this as a 5 star app!
One person found this review helpful.
Rachel Barrow
5 out of 5 stars

Great for collecting regular payments

I have been using for a few months now to collect payments and avoid late payments and it has worked a dream. I love this software and would highly recommend!

Response from GoCardless

Hi Rachel, Thanks for your lovely review - we're glad to be able to help take the pain out of getting paid!
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.