We have used Cin7 for the past 5 years back when it was previously Dear. We can see the benefit it has brought to our business. From tracking inventory to syncing with Xero. B2B orders and reporting/forecasting. The price is quite high for South Africans but we make sure we utilise a lot of the various features and integrations.

We were with Dear that turned into Cin7. Price increases have been massive YoY and you get nothing extra for it. To get an answer out of support is hopeless and effective time to fix any issues has been a massive drag. To run a new migration would be a massive headache so we just feel trapped in the system with zero help or support.

I'm looking into other solution I wont renew, price has completely exploded over the year for the same function i'm using for years

Setup was great, onboarding team first class. Actual support now very poor, and unable to help on basic questions - initally just send irrelevant knowledge base articles as they don't bother actually reading requests. Year 1 $4,400, year 2 $4,972. Quite big increases, for a low quality of service. Now looking at moving to another Zero compatible system.

Since Dear was acquired by Cin7 prices have steadily increased and customer service has decreased. Before the Cin7 acquisition customer service was prompt and helpful. Good luck now if you ever run into an issue! For a business our size the main draw of Dear was the competitive price - $50USD a month when we started using it in 2015 with modest, reasonable, increases up until 2021 - when Cin7 arrived and the price doubled. Now in 2024 they have over tripled our subscription price from where it was in 2023. The product works well most of the time but I can no longer recommend it.

Cin7 (previously called Dear) keeps increasing its prices. I have never seen another SAAS business increase prices like this. I suspect it's because they were taken over by private equity. They offer zero customer loyalty. Customer service essentially does not exist. I've given 2 stars as the product does work. Just be prepared for ongoing price increase and pray you never need customer support.