Stripe
351 Reviews
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MB
Marko Biondic
Posted 14 Feb 2026
Pathetic
I understand that Stripe is making money off the interest of the from the funds they receive before distributing them to the rightful business. that is business. But, why haven't you corrected your software to reflect in the reconciliation the correct dates. This affects quarterly reporting as well as financial year reporting. you can never reconcile correctly a period as the paid dates in Xero and the actual money paid from stripe do not match and it is a nightmare to edit every transaction to do so. I our next board meeting we will discuss if it is worth continuing with stripe
TP
tina phillips
Posted 10 Feb 2026
no payments....
I've been waiting now for 2 weeks to the day for one payment and 12 days for another... As a sole trader and this is my only income you've held onto over 600 and i need it... Not impressed and now trying to speak to anyone has been awful as well. To be very honest i will not have a good thing to say about this company.... 2 weeks for payments is ridiculous and I'm now having to cancel apointments which I'm going to be billed for as well.... because this company still has MY monies!!!!!!!! I'm livid
Response from Stripe
Hi Tina- Timing can vary depending on bank processing and account reviews. We'd like to take a closer look and see what is going on, can you please reach out at support.stripe.com.
VW
Volk Waterproofing
Posted 1 Feb 2026
Holding our payment for to long
One person found this review helpful.
Response from Stripe
Thanks for the feedback. Timing can vary depending on bank processing and account reviews. We can take a closer look if you reach out at support.stripe.com. Thanks!
SESue Edwards
Posted 28 Jan 2026
Holding our payment for far to long
Had a payment but had to wait over 4 days for the funds to reach my account. Customer had funds taken straight away so Stripe keeps it for a few days.
One person found this review helpful.
Response from Stripe
Hi Sue- When a customer pays, the funds are captured right away, but payouts to your bank follow settlement and banking timelines, which can take several business days. If you’d like us to look into this specific payout, please contact our support team at support.stripe.com with your account details so we can assist.
GK
George Katsioulas
Posted 27 Jan 2026
Is zero a rating?
Why do they charge a fee on transactions and then take an eternity to pay your money into your account? My customer paid the invoice last Thursday and it is now Wednesday the following week and our bank have not received the funds? I will be discontinuing this service. Shame on Xero to align themselves with a shonky provider.
Response from Stripe
Hi George- Payout timing can vary based on the payment method used and bank processing times after a payment is completed. We’d like to take a closer look at this specific payout and help clarify what’s happening. Please contact our support team at support.stripe.com with your account details so we can assist.
BS
Ben Sandell
Posted 18 Jan 2026
Terrible
Can’t ever log in on existing accounts, don't have a clue where the money paid from customers has gone ? Waste of my life.
Response from Stripe
Hi Ben- Sorry to hear you’re having trouble accessing your account. We’d like to help look into account access and balances and get this resolved. Please contact our support team at support.stripe.com with your account details so we can assist.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.