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Chaser

By Chaser
Featured app
4.98 out of 5 stars
Free 10 day trial available
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Automate invoice chasing and streamline your accounts receivable process. Get paid faster. Reduce days sales outstanding. Maintain great customer relationships. Xero App Partner of the Year 2023, Management Today Best Use of Innovation (2023), CICM Credit Awards B2B Supplier of the Year (2022).
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Reviewed by
374
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Overview

Chaser is Xero’s leading accounts receivable app, designed for businesses selling on payment terms. Chaser users:

  • Get invoices paid 54+ days sooner
  • Reduce your DSO by 75%
  • Save 15+ hours per week on accounts receivable tasks
  • Maintain great customer relationships

Why use Chaser?

Automate without losing the human touch

  • Ensure customers never know you’re using an automated system, with chasers sent from your usual email address, with your regular email signature and branding

Increase your chances of getting paid with multi-channel chasing

  • Schedule reminders via email, SMS, and automate your debtor-phone calls using Auto-call.
  • Personalise every reminder automatically, with data such as customer names, amount owed and due dates

Make it easier for customers to pay

  • Give all your customers access to a dedicated Payment Portal, with automatic reconciliation in your accounting system
  • Offer multiple payment options to suit your customers’ needs in one location
  • Reduce time on payment admin, as all documentation and details are available to customers in their portal

Get invoices paid faster

  • Reduce late payments with an improved AR process and actionable insights. Users reduce DSO by 75%+
  • Use AI-powered insights to understand which debtors to prioritize, who will pay late, and the best times and days to chase.

Optimize your receivables approach

  • Create unlimited custom schedules that suit your different groups of customers, such as good payers, bad payers, or long-term clients
  • Schedule as many payment reminders as you require, at intervals you choose
  • Select the best days and times to send reminders and automatically avoid sending reminders outside working hours, on weekends or bank holidays
  • Escalate the sender of payment reminders to a more senior figure automatically, when customers haven’t paid after a specified period

Keep track of all chasing activity in one place

  • Debtor communications and replies are pulled into Chaser automatically, set call reminders, and make and record debtor phone calls in-app
  • View a consolidated communication history for every invoice and every customer in your CRM
  • Reconcile with your accounting system automatically, so you never chase a paid invoice
  • Include notes from phone calls, set reminders, and assign follow-up tasks to your teammates

Extra support when you need it

  • Get support with the end-to-end AR process, from credit checking to debt collections
  • Credit control professionals at Chaser can help you with debt recovery, outsourced credit control services, and accounts receivables support
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Chaser + Xero

Chaser connects and syncs with the data in your Xero account in just 2-minutes, so you can start reducing late payments with Chaser and Xero instantly.

Chaser securely imports the following data from Xero automatically: your company information, customers, invoices, credit notes, payments, and overpayments.

Your Chaser account syncs with Xero automatically: every hour, before any payment reminder is sent, and on-demand to ensure you're always working with the most up-to-date information.

Keep both systems up to date, automatically: the two-way integration between Xero and Chaser means updates made in Chaser are reflected in your Xero account, too.

Payments: when customers make payments via the Chaser Payment portal, they will be automatically reconciled in your Xero account, minimising manual work for your team.

Reviews & ratings

5.0 out of 5 stars
374 Reviews

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Most recent reviews

SG
Stella Gonzalez
Posted 11 Dec 2023
4 out of 5 stars
A very useful tool and the team are very helpful.
JL
Jennifer Lee
Posted 7 Dec 2023
5 out of 5 stars

This is precisely what we required for handling our debt!

We've been utilizing Chaser for more than a year, and it has proven to be an excellent tool for debt management. The software facilitates sending reminders on a predetermined schedule, and the ability to track emails by customer within Chaser enables direct and efficient responses, contributing significantly to cost and time savings. The Chaser team consistently provides outstanding support, boasting a service desk that is both responsive and helpful. The technical expertise of the team has greatly assisted our business in comprehending and implementing the necessary solutions. Special thanks to Krissie, Oliver, and Joey – a truly wonderful team. We highly recommend Chaser for any business in need of effective debt management software. Highly recommend this App!! Thank you.
AI
Alex Irving
Posted 12 Mar 2023
5 out of 5 stars

Works great

This has masXero allows you to send automated reminders but this does work a lot better. It allows you to send reminders of upcoming payments (we use 7 days before) and then send a sequence of emails after the balance is due where needed. There is a powerful scheduling feature that's worth paying for as it automatically sends reminders at set times of the day/days of the week. Worth every penny.

Additional info

Countries

Australia, Canada, Global, Hong Kong, Indonesia, Ireland, Malaysia, New Zealand, Philippines, Singapore, South Africa, United Kingdom, United States

Languages

English

Support

Contact supportsupport@chaserhq.com

Contact

020 3196 7695

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10 day free trial available

Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.