Deputy
138 Reviews
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Sarah Harris
Posted 15 Nov 2024
Deputy has been a lifesaver!
Deputy has been an absolute lifesaver for my new hospitality client - it has literally saved me hours each week trying to navigate the Award rates and their support team are amazing. Highly recommend!
Response from Deputy
Hi Sarah, Thank you so much for your thoughtful and kind words! We are elated to know Deputy is not only saving you time but also making a meaningful difference in your business. We look forward to continuing to help your business thrive. Best, Team Deputy
TJ
Tyler Johnson
Posted 14 Nov 2024
Deputy has really helped our business!
One person found this review helpful.
Response from Deputy
Hi Tyler,
Thank you for the wonderful update! We're truly happy to hear about the success of your business. We look forward to continuing to support your business thriving. Best, Team Deputy
CB
Craig Bridle
Posted 23 Sep 2024
No Customer Service
After the initial onboarding a paying the monthly bill, the customer service is less active than a ghost town. Tried calling our initial rep, phone disconnected. Easier and quicker to do an IT Course and build a new system
6 people found this review helpful.
Response from Deputy
Hi Craig,
Thank you for sharing, and we’re sorry to hear that this has been your experience. We offer 24/7 support. Our sales reps sometimes move between roles internally, which may have impacted your initial sales rep's availability. Please reach out to our 24/7 support team, who are available and happy to help.
Best,
Team Deputy
JS
Jim Smith
Posted 28 Aug 2024
Just don't do it (40 years in business)
Clumsy system, lacks decent customisation options, messaging system abysmal, no option to schedule across periods > week (averaging has to be manually tracked) - honestly I struggle to find any advantage over Xero and a spreadsheet.
5 people found this review helpful.
Response from Deputy
Hi Jim,
We’re sorry to hear you haven’t had the best experience.
We would love to help you get the most out of our product.
Our support team is ready and happy to assist you with customisation and scheduling across different time periods. Please contact support for assistance. We hope to hear from you soon.
Best,
Team Deputy
LL
Lauren Lance
Posted 5 Jul 2024
Misleading Pricing Information
We started using Deputy in 2018. Till recently, it provided the functionality that our business required. Like many in the retail industry, we have experienced difficult times recently and in the last 6 months have closed 3 locations, going back to just one. I have been reviewing all our subscriptions and noticed that the monthly $27.50 charge seemed to be over the $8pp charge I thought we were paying for (we are now down to 2 staff).
I contacted Deputy and received a prompt response from a service agent. When I highlighted the discrepancy, all they could do was provide a generic copy and paste link from a which justifies the minimum $25 monthly charge to covering "our upfront set-up and ongoing support and technology costs". The worst part of this experience is the fact that when I highlighted to the agent that the monthly charge is not displayed on their pricing page on their website as it is on one of their competitors, RosterElf, they ignored me. This is quite frankly deceiving, in addition to not being displayed on the pricing page, it’s also not detailed on the dashboard to a deputy user either. This is only mentioned/ hidden on help centre page of the website.
We have now cancelled our subscription and found an app that suits our budget and functionality requirements. If you’re reading this and you’ve made it this far
;) we have now switched to Droppah- great news, it’s free for teams of up to 11 and even offers integration with Xero for payroll.
16 people found this review helpful.
Response from Deputy
Hi Lauren,
Thank you for taking the time to leave us this feedback, and we’re sorry to see you leave us as a Deputy customer.
In 2022, we introduced a minimum monthly spend to ensure that we are able to continue building a product that serves our customers today, and into the future while also delivering an excellent level of customer service.
Despite our best efforts to communicate this change at the time via several emails, it seems that unfortunately in this case the emails may have been missed, and we’re sorry that this change took you by surprise.
We are disappointed to hear that you feel misled with our pricing, as we pride ourselves on our pricing transparency, with all details about our pricing listed on our website’s pricing page (deputy.com/pricing). Our minimum spend details can also be found on our pricing page, within our frequently asked questions.
We wish you and your business all the best,
The Deputy Team
SBSara Baqar
Posted 1 Jul 2024
Overall a very efficient way of managing roster scheduling and payroll obligations. The leave balances do not sync with Xero as well as I would like however excellent integration overall.
One person found this review helpful.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.