Karbon
1 Reviews
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David Fitzgerald
Posted 19 Aug 2025
Karbon Support is very poor
We are 3 months into an implantation of Karbon and found, so many limitations and the support is very slow to reply, 3 to 4 business days or longer. Just simple stuff like waiting overnight for invoices to generate to be able to send to clients, invoices are not searchable and are not in any form of order, they just show up random, not in date, or invoice number. honestly we have a excel list going of all the issues we have found 30+ of them on the reply is often "we are aware of the issue and the development team are work on it" but with no time frame to fix it. If i had my time over I would not be using this system.
Response from Karbon
I’m sorry that this has been your experience. To resolve your outstanding concerns and ensure that you are set up for success going forward, could you please email me at Elizabeth.Blass@karbonhq.com. I will follow up directly.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.