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Stripe

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Reviews by verified Xero users.
3.0 out of 5 stars
275 Reviews

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CW
Carla Weir
Posted 26 Feb 2024
1 out of 5 stars
Very hard for small businesses to survive while they hold your money for up to 14 days and sting you with insane fees. Not a good set up for small business at all. Very poor and resulted in major financial struggles while I waited for my deposits

Response from Stripe

Hi Carla—if this was your first payout, this generally takes 7-14 business days to arrive in your bank account. From that first payout forward, you'll receive payouts on a more regular schedule: https://stripe.com/docs/payouts. We definitely understand that it's painful to wait this long for funds to become available for a payout, and we're always working on ways to provide the best service possible. If this wasn't your first payout or you'd like any further information about your payout schedule or a specific payout, you can email us any time at heretohelp@stripe.com.
DM
Devon McPherson
Posted 23 Feb 2024
1 out of 5 stars

Going back to QuickBooks

Stripe is a Silicon Valley darling and their UI/UX is incredible. However, their policies and fees are outrageous and highly subjective in their agenda. Will not be using Stripe to power our business going forward.

Response from Stripe

Hi Devon—we are very sorry for your experience with our services and appreciate the honest feedback. If you need further help, don't hesitate to contact us at heretohelp@stripe.com.
TN
Tim Neighbors
Posted 21 Feb 2024
3 out of 5 stars

It works but the fee is high IMO

A 3% fee might not be a big deal for little purchases, but the payments I typically collect are in the 2K to 30K range, so the 3% fee often upsets my clients as it can be a few hundred dollars added. They should tier down the percent for larger purchases so people like me don't start shopping for an alternative like I am now.
BB
Brendan Byrne
Posted 19 Feb 2024
1 out of 5 stars

Does Xero even know what they are doing?

logged in today to stripe to find that Xero have created a new account for me, all funds now go there and I have re-setup all my account and verification information. WTF.
One person found this review helpful.

Response from Stripe

Hey Brendan—we definitely understand the frustration and would be glad to check into this further. Feel free to email us at heretohelp@stripe.com and we'll follow up with you as soon as we can.
WH
Will Howell
Posted 16 Jan 2024
1 out of 5 stars

£27K Of Card Testing Allowed Through

I have had so many sleepless nights with this and it is still ongoing, please, please do not use Stripe, I contacted them with regards to fraudulent activity on our account betwenn them and Xero and was given vague information or what to do, even the chap at Stripe who was actually helpful said it was not our fault but alas we were expected to pay £27K in fraudulent refunds? - we do not have that kind of money as we never received it! - steer clear of Stripe seriously!!!.
7 people found this review helpful.

Response from Stripe

Hi Will—we're sorry to hear this has been your experience so far, and we'd like to do whatever we can to help turn things around for you. Could you please email us at heretohelp@stripe.com so we can take a closer look at what happened with your refunds?
MH
Michael Hutt
Posted 16 Jan 2024
1 out of 5 stars

Worst service I've ever used

Not only are payments by my clients blocked, but payouts are also blocked to my bank account. In a world of instant payments, how is Stripe still so useless? 30 days to payout and astronomical fees for the privilege? This type of service will hopefully be dead soon, but not soon enough.
7 people found this review helpful.

Response from Stripe

Hi Michael—we're really sorry to hear about this and would like to take a closer look at what might have happened to your account. Can you please send us an email with your account details at heretohelp@stripe.com? We're happy to dig in.
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