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SimplePay

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Reviews by verified Xero users.
4.8 out of 5 stars
69 Reviews

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AV
Annemie van der Merwe
Posted 27 Sep 2025
5 out of 5 stars

Sufficient for my needs

I have been using SimplePay for 7 years and have no issues at all. My payrolls are very basic though. Have never had any major issues and found their support quick and sufficient. Reporting for SARS/EMP501/OID sufficient for my needs and they are quick with updates on deadline reminders and changes.

Response from SimplePay

Hi Annemie. Thanks for being with SimplePay for the past 7 years - we appreciate your loyalty! We're glad to hear that our reporting, reminders, and support have been meeting your needs. We’re always eager to learn how we can improve, so if you have suggestions or new needs in the future, please don't hesitate to email us at success@simplepay.cloud.
NM
Nick Murray
Posted 2 Aug 2025
1 out of 5 stars

Not fit for purpose

We're being forced onto SimplePay by Xero dumping their Global Pay Run feature. I can't even add employees because the mandatory dropdown of banks is grossly incomplete, and the account format validation is over aggressive. This platform looks as if it hasn't been updated in years. Tried getting support, but nothing. Cannot add take-on balances for custom pay items. Cannot add items like dividend that are not taxable, since every item requires an inland revenue classification. Cannot specify something as non-paid - E.g. education expenses, which are paid direct by the company, but need to be recorded for tax purposes. If it wasn't for Xero not caring about their customers, I would not have needed to touch this software.
3 people found this review helpful.

Response from SimplePay

Hi Nick, we're sorry to hear about your frustrating experience. Our support team will reach out to you shortly to help you with this.
JL
Jessica Libralesso
Posted 27 Mar 2025
5 out of 5 stars

Simple Pay

is VERY SIMPLE
2 people found this review helpful.
IH
Ian Human
Posted 27 Mar 2025
5 out of 5 stars

Simple Pay

Very easy to use and I have using it for about 4 years
4 people found this review helpful.
KA
Kate Aurets
Posted 26 Mar 2025
5 out of 5 stars

SimplePay is exactly that simple

Awesome payroll, easy to use & the support is fantastic. Love that it links to xero with a simple set up and click of a button. Also very well priced compared to other payroll packages. Well done SimplePay you are awesome.
GS
Gail Shankland
Posted 26 Mar 2025
4 out of 5 stars

Simple to use Simple Pay

Easy to use with good features, would like the bargaining council deductions and other deductions at leave days taken to be more seamless on the wage system.
One person found this review helpful.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.