5 out of 5 stars
Gold Star App and Customer Support
I have been using the Shogo app with Xero for nearly three years, we have had multiple POS systems from Retail and F&B connected. Set-up is easy and relatively seamless, the user interface for mapping POS activity to the GL is easy to use and furthermore easy to change. As much as I love the API/Integration. I love their support even more. Set-up has come with challenges sometimes (mainly because I am always asking for retro data) but support is very responsive, I typically have resolution with in an hour but always within the day. My favorite feature is the reminder that a mapping is missing/needed. A lot of our clients will add new items and categories without notifying us but Shogo will! We can quickly hop in the settings and make any mapping updates. Once the mapping is complete - Shogo automatically pushes the sales data that was previously held up. My only criticism is the lack of a central sign on for accounting partners but I hear it is in the road map so fingers crossed.
1 out of 5 stars
I am having a very difficult time getting the data from our POS through Shogo to properly interact/reconcile with Xero. Contacting support is a very slow process because it usually takes a full day or longer to hear back. So when you have more than a simple question it is difficult to find a solution.
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.