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GoCardless

Reviews & ratings
3.9 out of 5 stars
115 Reviews
5 star(64%)
4 star(10%)
3 star(3%)
2 star(3%)
1 star(21%)
ML
Marina Legge
Posted
5 out of 5 stars

Really helpful support

Thahmina dealt with my query in a very clear and concise way that I could then sort out the issue very easily. Will definitely recommend GoCardless to others
ES
Eva Soerens
Posted
3 out of 5 stars

Not a huge fan

GoCardless pulls money from my clients, just like it should. However, if I need to do any editing in Xero of old invoices, GoCardless thinks it is a FRESH invoice that needs paying, charging my client TWICE! Which, in case you weren't sure, is not a good thing. Especially when dealing with someone else's money. There needs to be an easier way to cancel bank pulls. I am looking for a different way for my clients to pay their invoice. I can't trust GoCardless not to do its own thing.
JS
Jo Scott FCCA
Posted
5 out of 5 stars

Excellent customer service

Speedy, friendly assistance from Sarbjeet on customer services. I had an off the wall query which was dealt with professionally and speedily. As an accountant using this software, I am more than happy to recommend it to my clients.
JS
Jana Swart
Posted
5 out of 5 stars

Great support

I received great support and guidance in the implementation of the GoCardless and Xero integration.
CS
Christine Sy
Posted
5 out of 5 stars

Superb Customer Support

Gocardless support are awesome as always. Issues are resolved immediately, and they are very helpful and friendly.
LB
Lyn Bromley
Posted
5 out of 5 stars

Run through of Xero GoCardless integration and resolution of a ticket

My experience with Sarbjeet was second to none. Her manner was very encouraging and I learnt a lot on the call. Sarbjeet was able to help me resolve my problem and ensured i thoroughly understood why the issue had arisen. We are new to using Xero so used to working in a very different way with GoCardless but Sarbjeet has given me confidence to test a small batch first next month with a view to mavoing over to Xero/GoCardless full integration. Well done Sarbjeet for your help on the call. She's an asset to you :)
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