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GoCardless

By GoCardless
3.51 out of 5 stars
End late payments. Automatically debit your customer’s bank account whenever your Xero invoices are due. Lower-cost alternative to card payments.
Rated
3.5
out of 5
Reviewed by
184
Xero users
Listed for
10 years
February 2015
Key functions
Payments

Overview

Collecting regular payments like invoices and subscriptions can be painful - but it doesn’t need to be. GoCardless is made for recurring payments and puts you in control of when you get paid. Join over 60,000 businesses worldwide and say goodbye to chasing late payments, hidden costs and manual admin.

GoCardless
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GoCardless + Xero

Get paid faster with GoCardless for Xero

  • End late payments Take control when you get paid and cut out the stress of chasing unpaid bills.

  • Predictable cash flow Payments are collected automatically as soon as your invoices are due.

  • Less bookkeeping Payments are automatically reconciled against your Xero invoices, saving you hours on admin.

  • Transparent fees Low, pay-per-transaction fee. Avoid the markups and hidden fees of card networks. Low cost cap on domestic payment fees.

  • International payments Collect payments in international currency, receive payout in your home currency with no mark-up on foreign exchange. See the pricing page for details.

Who is it for?

GoCardless is made for businesses that bill their customers on a recurring basis. It’s ideal for collecting payment for both intermittent and repeating invoices as well as subscriptions, retainers and instalments.

How does GoCardless work?

GoCardless is a bank-to-bank payment method. It uses Direct Debit, ACH and PAD to automatically collect payments directly from your customer’s bank account.

Your customers only need to enter their payments details once, and that’s it. You’re authorised to collect all future payments without further action from your customer.

The amount you charge and when you charge can be fixed or flexible. In fact, it’s linked to the amount and due date on the Xero invoice you’ve sent your customer. Payments happen frictionlessly in the background.

How does it work with Xero?

Simple setup You can create an account from this page or directly within Xero. Once connected to Xero, it’s simple and secure to set your customers up to pay via GoCardless. Then, just send out your invoices and GoCardless can automatically collect payment when they are due.

One-click reconciliation Once invoice payment has been collected via GoCardless, the invoice is marked as ‘paid’ and an expense transaction is added for the GoCardless fee. Reconciling your payment can then be done with a single click!

Reviews & ratings

3.5 out of 5 stars
184 Reviews

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Most recent reviews

JC
Jake Cormier
Posted 15 Jul 2025
2 out of 5 stars

Terrible integration

We've used GoCardless for a couple of years, but are removing it as a payment option today. We've had nothing but problems with its Xero integration. In short, if a client uses GoCardless to pay an invoice but they've already paid it by credit card, the transaction doesn't sync to Xero, nor do you get any kind of notification from GoCardless telling you it couldn't reconcile. It just disappears into purgatory. We end up going many months with clients double-paying invoices, and eventually we need to clean it up and issue a pile of refunds. Deep inside GoCardless there's a report that lists these problem transactions. A simple notification would solve this issue. The bank account payout entries it pushes to Xero are also screwy... instead of a proper transfer, it's two separate transactions in these accounts, and there is no detail on what it includes... so this makes reconciliation a nightmare, and impossible to spot any problems.
MH
Michelle Hirons
Posted 14 Jul 2025
5 out of 5 stars

Gamechanger

We rarely have issues with collecting invoice payments because of GoCardless which we have used for over five years now. In fact, we rolled back from migrating to Quickbooks because they didn't support GoCardless. We have also recommended it to clients. The Xero integration is bumpy every year or so when someone does something like archiving an ongoing client - there's not a lot of good online help and it and can be frustrating especially with UK support not being available during U.S. hours. But it is an excellent system and we depend on it.
SN
Studio Nova
Posted 10 Jul 2025
1 out of 5 stars
Originally using GoCardless for Xero (GC4X), we wanted to migrate to this new GoCardless in Xero (GCIX) integration. GoCardless had to manually break the connection for us to achieve this, meaning our ability to take automatic Direct Debits would be temporarily paused. Supposedly a simple setup via the online payments feature within our Xero account, it's anything but. The setup fails at the first hurdle, so we open a support ticket. The issue gets passed to the product team for investigation. It's now been over a week and we're still without an operational integration and without any actual response or even timeframe from the product team dealing with this. The support team just keep saying "we've checked in, please be patient". We pay good money each month to Xero and rely on the service for vital business tasks. This is not good enough.

Additional info

Shared data

Xero
GoCardless
Paymentsshared from Xero to GoCardless and from GoCardless to Xero
Payment Servicesshared from Xero to GoCardless and from GoCardless to Xero
Contactsshared from Xero to GoCardless and from GoCardless to Xero
Branding Themesshared from Xero to GoCardless and from GoCardless to Xero
Bank Transactionsshared from GoCardless to Xero
Accountsshared from Xero to GoCardless and from GoCardless to Xero
Invoicesshared from Xero to GoCardless
Bank Transfersshared from GoCardless to Xero

Functions

Payments

Industries

Professional servicesRetail

App details

By GoCardless
Added in 2015

Countries

Australia, Canada, Ireland, New Zealand, United Kingdom, United States

Languages

English, French

Support

Setup walkthroughContact supporthelp@gocardless.com

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Get started with GoCardless

Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.