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WorkflowMax by BlueRock

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Reviews by verified Xero users.
2.5 out of 5 stars
88 Reviews

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MM
Martin Moloney
Posted 21 Nov 2024
4 out of 5 stars

Solid product with lots of potential

I saw a bit of negative feedback, but it’s clear many of those reviews are from users who didn’t take the time to adjust to the new system and who likes change at the end of the day. It’s not a plug-and-play replacement for older software, but that’s actually a good thing because the new setup is far more flexible and feature-rich. The price is unbeatable for what you get, and I’ve already seen significant improvements in how we manage projects. If you’re willing to invest a bit of time upfront, this is an excellent choice.

Response from WorkflowMax by BlueRock

Thank you for your thoughtful feedback! Change isn’t always easy, but we’re thrilled to hear the flexibility, and features are making a positive impact on your project management. We’re here to keep improving and supporting your journey and sending you a very big thanks for being part of it!
TT
Tim Thomas
Posted 21 Nov 2024
1 out of 5 stars

terrible support, half the features still don't work

Why am I paying $150 a month for this. cancelling soon
KM
Kaia Moloney
Posted 21 Nov 2024
5 out of 5 stars

Perfect for tacking projects and understanding profitablity

We've been using this project management tool for a while now, and it's been genuinely helpful. The insights into how projects are tracking have made it much easier to spot what’s working and what isn’t, especially when it comes to profitability. It’s straightforward to use, and the reporting features have been a big plus for making better business decisions. Definitely worth a try if you’re looking to get more clarity on your projects.

Response from WorkflowMax by BlueRock

Thank you for your amazing feedback! We're thrilled that WorkflowMax by BlueRock is giving you the clarity and insights needed to make better business decisions. It's great to hear the reporting features are helping you stay on top of your job profitability 😊
JS
Julia Scott
Posted 21 Nov 2024
2 out of 5 stars

Invoices stopped syncing to Xero

Over a month emailing back and forth to try to get a fix for this. Often having to chase up replies for an update. Still no resolution.

Response from WorkflowMax by BlueRock

Hi Julia, Thank you for your patience while we’ve looked into this. We’ve escalated your case to our Head of Customer Support, who will be in touch to help resolve the issue. We’re sorry for the delay and hope we can turn things around for you.
KG
Kathy Golds
Posted 20 Nov 2024
5 out of 5 stars
WFM by BR is working for us – our transition was seamless and all data was intact. Our only obstacle at the time of changing over in early June was reporting and that was due to custom fields. However, knowing that all our data was there, with invoicing and timesheet functionality working as they should, it has just been a matter of time, patience and working with the WFM support crew to hone in on our challenges and get them sorted. It’s crazy to think that we’ve only been working with the BR team for just under 6 months – it seems a whole lot longer than that. We only have a small reporting issue to be sorted and whilst we have had to find workarounds in the short term there are already functionalities WFM1 didn’t have that I would find hard to do without now. Looking forward to future enhancements – bring them on team and thanks for all the hard work in keeping the WFM brand alive.

Response from WorkflowMax by BlueRock

Hi Kathy, thank you for sharing your experience! We're thrilled to hear your transition was seamless and that the core functionalities like invoicing and timesheets are working well for you guys, along with reporting now too. It's great to know the new features are already making a difference for your business. We'll keep working hard for you, we promise! Thanks again for sticking with us and supporting the WFM journey 💪✨
MV
Maria Vasquez
Posted 20 Nov 2024
1 out of 5 stars

Big Mistake

Countless of issues since switching to WFM by BlueRock. 5 months after fully migrating and it is one step forward 5 backwards. There is not a single week without having issues. Only just yesterday raised an invoice and entered 5 purchase invoices and none transferred to XERO. Still waiting for an update from support. Had to cancel the transactions and do them all again. It's not even worth the 1 star. Very frustrated.

Response from WorkflowMax by BlueRock

Hi Maria, sorry to hear you've been having some frustrations with the integration. I can see our Head of Customer Success has already been in touch to see how we can help you and better understand some of the things you are experiencing.
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