Deputy
145 Reviews
Sort and filter
Rating
Sort
Most recent reviews
ER
Emily Rouse
Posted 9 Jan 2026
Terrible, don't do it
I subscribed to Deputy and after a month of using it and several hours with my accountant we couldn't get it to work properly with xero. SO many integration issues. Customer support is overseas and TERRIBLE. I organised a call with my accountant and they were an hour late and THEN spent an hour and a half trying to figure out my issues, in the end it wasn't resolved. I cancelled my subscription and then they CHARGED ME $1,800 for the remainder of the years subscription so I paid for 12 months of use when I had nothing but trouble. My accountant was seeing red by the end of the phone call and was incredibly frustrated by their incompetence. I had similar responses online prior to booking the phone call with my accountant and I kept repeating myself over and over and they still didn't understand the problem . Save yourself the trouble and go with urhere for $22 a month and excellent customer service.
AH
ALTIN HASAJ
Posted 30 Dec 2025
Fantastic App
Started using Deputy while we waited forever to get onboarding sorted with Employment Hero. Ended up absolutly loving Deputy as time tracking its sleek and fantastic. Very disaponted with EH on all levels. Now business 1 will stay with Deputy and soon we'll move 2nd business here too. 5*
One person found this review helpful.
Response from Deputy
Hello Atlin, We are so happy to receive your 5-star rating and appreciate you taking the time to share your feedback! It means a lot to us that we could provide you with such an outstanding experience. At Deputy, we believe our platform is more than just a solution—it's a path to loving your work. Best, Team Deputy
JE
JORGE ERAZO
Posted 5 Aug 2025
The integration is impossible with deputy. waiting on customer service to call me and fix whatever is happening with the apps.
5 people found this review helpful.
Response from Deputy
Hi Jorge,
We are sorry to hear of your experience and thank you for sharing.
We would greatly appreciate the opportunity to connect with you directly to understand the specific details of your Xero integration. Please reach out to our dedicated 24/7 support team at your earliest convenience, or let us know a suitable time for us to contact you. We are committed to finding a resolution and demonstrating Deputy's full capabilities to you.
Best, Team Deputy
CL
Clare Lee
Posted 19 Jun 2025
NOT good. Integration with xero never worked
Integration with xero never worked. Waste of time and money. Very difficult to get help from phillipine customer service via email (until it becomes really serious and someone from Australia steps in). The overseas customer service people work at different time zone and send email replies in the evening/ night time. Not sure why everyone is positive about deputy. Deputy cannot do more than just a very simple roster and tracking. If your company is more complicated than just a 9-5 staff and you need smooth payroll integration, I recommend that you choose a software that is more advanced than deputy.
7 people found this review helpful.
Response from Deputy
Hi Clare, Thank you for sharing and we are sorry to hear this has been your experience. We would like to connect with you directly to understand the specific details and explore solutions. Please don't hesitate to reach out to our 24/7 support team. We're here to help resolve your concerns. Best, Team Deputy
NG
Narendra Ganatra
Posted 26 Mar 2025
Excellent
Excellent
Response from Deputy
Hi Narendra, Thank you so much for taking a moment to share your 5-star rating! We are delighted to know we delivered an excellent experience. With Deputy, you’re not just buying software: you’re finding a way to love your business. Best, Team Deputy
ML
Melanie Lopez
Posted 25 Mar 2025
Serves the purpose
Deputy Services the purpose of timesheet and allocation of shifts, creating locations and managing.
However, in some areas, deputy lacks customization.
For a staff of 45-60 for 3 locations, it charges an average of $450.00 and extra charges on texting.
2 people found this review helpful.
Response from Deputy
Hi Melanie, Thank you for taking the time to leave us feedback. We'd love to help you get the most out of Deputy. Please don't hesitate to reach out to our 24/7 support team, who are available to assist with customization. Best, Team Deputy
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.