Stripe
344 Reviews
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MB
Mathew Borg
Posted 1 Jan 2026
if i had the choice i wouldnt have used this service
WAITED TOO LONG FOR MONEY AND CUSTOMER SERVICE IS RUBBISH!!
One person found this review helpful.
CS
Colin Simcock
Posted 31 Dec 2025
Do not deal with them.
It is 31 Decemeber 2025 and I have still not been paid a cent since 5/12/2025. They are holding onto my clients money and you can not speak to a human to try to resolve the issue. The majority of emails come from a computer. See below.
Hi There (my name is actually Colin not there)
We apologise for the delay and appreciate your understanding.
Please let us know if you have any other questions or concerns.
Best
Stripe team
Obviously I have lots of concerns when you do not receive any money for almost 1 month. But no point asking any questions - the computer is not designed to answer anything.
Obviously I have had to go somewhere else. I highly recommend PINCH - if for no other reason you can speak to a human. But it is actually a very good software and better than Stripe. And Xero there is a reason more than 50% of your clients are not happy.
2 people found this review helpful.
MW
Mike Watkin
Posted 15 Dec 2025
Rubbish
Rubbish. Not worth the time and hassle to set up. one thing wrong leave MY money in limbo. Have been unable to fix the hassle. Waste of my time. I charge $120 per hour, how about I send you a bill for my time, which adds up to just over an hour so far.
One person found this review helpful.
Response from Stripe
Hey Mike- sorry you’ve had such a frustrating experience getting things set up. We’d like to help get this resolved! Since we can’t talk specifics of your account from here, can you please visit https://support.stripe.com and send us a message? Thank you!
OT
One Two Tait
Posted 26 Nov 2025
Convenient USD and CAD payments
Works very well for accepting USD & CAD payments. I like that I can choose a custom fee for clients as well.
Unfortunately does not work with GBP and EUR payments.
SS
Saul Sampson
Posted 19 Nov 2025
Forces you to create a new Stripe account
Total rubbish - it forces you to create a new stripe account, rather than allowing you to link to my existing Stripe account.
Response from Stripe
Hi Saul- Thanks for sharing this. Linking an existing Stripe account is supported in the Xero integration, so being pushed to create a new one isn’t expected. We are happy to walk you through the steps or look into the flow you saw so we can help get this working correctly for you. Can you please visit https://support.stripe.com and send us a message?
MG
Michael Gardiner
Posted 6 Nov 2025
this is a scam they don't do anything for the money and charge
shit please cancel
One person found this review helpful.
Response from Stripe
Hi Michael- we’re sorry to hear about your experience. We'd love the chance to chat and see how we can make things right and where we can help. Can you please visit https://support.stripe.com and send us a message?
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.