Hi Jonathon Sorry to hear you're experiencing problems with Backupmybooks. We do include our support address (support@backupmybooks.co.uk) in all the emails we send regarding registering for an account etc. We'll certainly consider including it in the website as well. If you could email us and provide the name of the company you're backing up then we'll do our best to help reslove any problems. Please note we haven't yet taken any payment from you regarding your account. Regards Nathan