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Stripe

Reviews & ratings
2.5 out of 5 stars
163 Reviews
5 star(22%)
4 star(8%)
3 star(14%)
2 star(5%)
1 star(51%)
JT
Justine Thomas
Posted
5 out of 5 stars

Brilliant Integration

Works really well with both my Xero accounts for several years. Very surprised at all the negative reviews.

Response from Stripe

Thanks for the 5-stars review, Justine!
AM
Anne marie Grainger
Posted
1 out of 5 stars

DO NOT USE

Worked with Stripe for two Years. Then Last week My business recieved an email stating that I had 10 days to find another provider as My business type was breach of their terms and conditions. My Firm are Process Servers and Private Investigators. Or Website has a Mention of Debt Collection services on it. We don't provide that service, we work for Debt Collectors in Serving Legal documents on their behalf. They disturbed us as a "RISK". Well, We are a Veteran Owned Company, we Employ Military Veterans, We are Licenced and Insured to Provide the services we Provide. When Stripe decided to Start business in the world Myself and My stafff were making sure that "YOU STRIPE OWNERS" were safe in your beds to provide the service you do. The only RISK is taking on a Third party to provide financial services then to be let down because they dont understand the industry they provide or dont provide the services to. So We have no Credit card Provider......Good riddance. My Bank will now Provide it, In Australia.

Response from Stripe

Hi Anne! We'd like to review your account again to see if we can resolve the issue. Please feel free to send us an email at heretohelp@stripe.com, with your details, and we'll be happy to investigate.
SA
Souraya Anboussi
Posted
1 out of 5 stars

TERRIBLE

I have been waiting for a refund for the past 3 months, because apparently my Business isnt eligible for an account with them. Been trying to contact with them for 3 months, never get an answer why my account isnt eligible, and then when i ask for refund, they say yes they will, and im still waiting. This is a joke, terrible support, and only method of communication is by email, which 75% of the time they dont answer

Response from Stripe

Hi there — we're terribly sorry to hear about your experience and would be more than happy to review this for you. Could you email us at heretohelp@stripe.com with the subject line as "Xero review" and we can investigate this further?
TE
Terepai Eli
Posted
1 out of 5 stars
NO NO NO NO

Response from Stripe

Hi there — if there's anything we can help with, please don't hesitate to email us at heretohelp@stripe.com. We'd be glad to assist with any questions or issues you may have.
DR
David Ravenhill
Posted
5 out of 5 stars

simple payment system

Stripe allows me to take credit card payments without an expensive reader, it allows me to add "pay now" buttons as standard to invoices and people can pay using apple or google pay directly from their phones. Best of all as its linked to xero it updates the accounts payable and auto consolidates. it saves me a load of time and the book keeper loves it. as well she might because shes got very little to do now.

Response from Stripe

Hi David! We appreciate the good review—we're happy to know you like our platform.
PW
Piers Warren
Posted
1 out of 5 stars
i had an invoice paid on the 21st of the month, payment due on the 28th. The same for all invoices on that day. Not much good for business and cash flow... 7 days!!!! terrible

Response from Stripe

Hi Piers! We definitely understand that it's painful to wait 7 days for funds to become available for a payout, and we're always working on ways to improve to provide the best service possible. I'd recommend keeping an eye out on our blog for any improvements to our payout schedules here: https://stripe.com/blog. If you're interested, we have more information on this delay as well as our available payout schedules here: https://stripe.com/docs/payouts
Although Xero reviews each app in the Xero App Store, we can’t give any guarantees. It’s up to you to assess the performance, quality and suitability of any app before going ahead.