Cin7 Core Reviews and Ratings — Xero App Store CA
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Cin7 Core

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4.4 out of 5 stars
175 Reviews

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SM
Simon MacGregor
Posted 26 Nov 2024
1 out of 5 stars

Expensive and terrible support

We were with Dear that turned into Cin7. Price increases have been massive YoY and you get nothing extra for it. To get an answer out of support is hopeless and effective time to fix any issues has been a massive drag. To run a new migration would be a massive headache so we just feel trapped in the system with zero help or support.
2 people found this review helpful.
MB
mathieu baron
Posted 8 Sep 2024
1 out of 5 stars

Big price increase

I'm looking into other solution I wont renew, price has completely exploded over the year for the same function i'm using for years
3 people found this review helpful.
RL
Rob Lackey
Posted 5 Sep 2024
2 out of 5 stars

Intuitive to a point, support poor

Setup was great, onboarding team first class. Actual support now very poor, and unable to help on basic questions - initally just send irrelevant knowledge base articles as they don't bother actually reading requests. Year 1 $4,400, year 2 $4,972. Quite big increases, for a low quality of service. Now looking at moving to another Zero compatible system.
2 people found this review helpful.
SD
Simon Dunstone
Posted 1 Aug 2024
2 out of 5 stars

Large yearly price increases, poor customer service

Since Dear was acquired by Cin7 prices have steadily increased and customer service has decreased. Before the Cin7 acquisition customer service was prompt and helpful. Good luck now if you ever run into an issue! For a business our size the main draw of Dear was the competitive price - $50USD a month when we started using it in 2015 with modest, reasonable, increases up until 2021 - when Cin7 arrived and the price doubled. Now in 2024 they have over tripled our subscription price from where it was in 2023. The product works well most of the time but I can no longer recommend it.
4 people found this review helpful.
JH
Josh Harrison
Posted 24 Jul 2024
2 out of 5 stars

It's getting expensive

Cin7 (previously called Dear) keeps increasing its prices. I have never seen another SAAS business increase prices like this. I suspect it's because they were taken over by private equity. They offer zero customer loyalty. Customer service essentially does not exist. I've given 2 stars as the product does work. Just be prepared for ongoing price increase and pray you never need customer support.
5 people found this review helpful.
CB
Carl Barnard
Posted 9 May 2024
2 out of 5 stars

Unethical price increases

Interesting that the review I left a couple of days ago has been taken down. Anyway, 13-15% price increases each year for the last three years, with no explanation or noticeable product/service improvement, is unacceptable. I will be going elsewhere and suggest you do too.
12 people found this review helpful.
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