uCollect
30 Reviews
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TA
Technology Admin
Posted 5 Sep 2024
No support or response for urgent issue(Sorry, something is wrong with that link)
This has been a very good app but when error messages telling you to contact them show up their is no actual way to reach a person over the phone. We have been getting "Pay Now
Sorry, something is wrong with that link. Please try again or contact us directly." message for a long time and has the potential to hurt our busssiess. No status page either. I'm willing to revise my review because everything else has worked good but not being contacted is a huge issue.
Response from uCollect5 Sep 2024
Your requests came in outside our support hours. A response was sent as soon as we opened in the morning. We apologise for the inconvenience.
JW
Jared Winton
Posted 2 May 2024
Awesome
Exceptional product backed by exceptional support. Ucollect saves us hours and hours every month.
RL
Robert Letizia
Posted 21 Feb 2023
A+ Support
Sent a contact support from the website at the end of the day not expecting a response till the next day, Peter contacted me within 10 minutes, sorted out my setup issue and its working like a dream. Many Thanks
CP
Chris Penny
Posted 20 Dec 2022
Committed to Excellence
Better than expected service, going an extra mile, precise, a part of the solution, a can-do attitude. Love this team and this tool!
JM
james mccarthy
Posted 7 Nov 2022
Excellent service!
Pete called me back promptly, and expertly assisted with my integration onboarding. It's working well and I'm very grateful for his help! I hope to be doing business with them for a long time
One person found this review helpful.
BP
Ben Plant
Posted 25 Jul 2022
Perfect integration for Ezidebit <> Xero
We started using uCollect to automate invoice reconciliation between direct debits in Ezidebit and Xero, a time-consuming, manual task that was really prone to human error.
The setup was relatively easy (a few hitches with Ezidebit giving the correct information and a few things I didn't understand in the uCollect setup) and the support and guidance whilst getting up and running was excellent.
Works perfectly, interface is great for customers, has all the customisation options we require and I feel like the uCollect team are always there to support any issues (not that we have experienced any since getting fully setup).
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