We used Tipalti for the minimum term of 12 months. During the sales process it was sold as a premium service that was fully customisable with a very thorough implementation process which was quite costly. Whilst lots of initial meetings for the onboarding seemed they were building a custom workflow by the end we were just granted access to the system with minimal customisation performed by the team and it was built through trial and error on our side. When we started using the product, we found it to be quite clunky and slow, suppliers complained of issues accessing their portal and we found ourselves dealing with sync error's with the bookkeeping system which became time consuming to fix. The system feels quite fragile and breaks often requiring support, Customer Support can take a few days to turn an issue around in most cases requiring a lot of emails back and forth to resolve. We stopped using the PO function as it was just too clunky. However once you do have an invoice through the system the payment cycles is relatively easy even if it takes quite some time for cash to hit your tipalti account. We were assigned a customer success manager, to date I am unsure what their purpose was as they couldn't resolve issues provide support or much guidance. Wouldn't advise using them as it is very expensive for what it does.

Wonderful experience start to finish, client was utilizing another popular payment solution via an internal API. The SAAS kept failing and customer service continued to decline. The Tipalti Xero integration was new but we were very impressed with the capabilities. We have now been utilizing Tipalti as the sole payment processor for over 30 million in processing a year and our only regret was not converting sooner. Customer Service is consistent. API and system has always been on and we have never had downtime experienced with other apps. Conversation team was fantastic and did an amazing job leading and guiding the whole process.

In brief, Tipalti lied to Xero about having a 2 way sync, lied to my firm and client about it, lied during sandbox testing, and even lied about having an integration before they were approved to Xero. In trying to resolve the issues that their system created, which sent over wrong data making my clients books incorrect, causing issues for investor reports and many, many hours spent trying to fix it - they were unprofessional and very difficult to work with. I had to alert Xero API to these issues, they were going along the approval process unchecked and being deceitful to everyone they could be. They also overcharged my client on an autodebit of over $1000, but did not provide any invoicing for it. They also would not refund, but only provide a credit months later. I only caught it when trying to audit the mess of accounting they have on their side - as they pull the fees from the fees sent to them to hold in their account (that they earn money on). Almost none of the fees their integration marked as fees match to their invoices. They continue to be unresponsive and disregard that there are still unresolved issues they caused. This gives the feeling that all the way up through the CEO, they truly only care about making a profit rather than a good product. Their UX is clunky, small and non-standard. Their app cannot generate commonly needed lists. It's very limited. They charge a lot of fees, and do not take responsibility if the vendor puts in something incorrect on their banking field (even honest mistakes) - they do not use Plaid or similar, nor do any advice on testing fees. The app will show a payment is made even if it wasn't and won't reflect it up for months. Xero has approved their integration now, and approved them to be on the marketplace, but I would not recommend this app and would highly encourage looking elsewhere for payment solutions.

Using Tipalti has streamlined our manual processes and saved me time during the busy period of month end. Generating invoices and processing payment run to multiple clients has never been simpler! Highly recommend Tipalti

I highly recommend Tipalti as our trusted payments partner. Their international payment solution is reliable, cost-effective, and efficient. The integration with Xero is a fantastic addition, saving valuable time for Xero users like us. Their platform is reliable, their customer support is excellent.

We've just recently completed transition to the Tipalti instance that's now has a live feed with Xero. This has made a really positive impact on team's payment process flow. Tipalti has enabled us making payments in multiple currencies (GBP/USD/EUR) without manual imports/exports to our bank while settling supplier fees. We would definitely recommend using Tipalti for any scaling business that's looking to automate their whole AP process.