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Reviews by verified Xero users.
4.2 out of 5 stars
5 Reviews

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Kirsten Barrie
Posted 31 Aug 2023
1 out of 5 stars

One of the worst apps in the Xero ecosystem that I've worked with in 10 years

In brief, Tipalti lied to Xero about having a 2 way sync, lied to my firm and client about it, lied during sandbox testing, and even lied about having an integration before they were approved to Xero. In trying to resolve the issues that their system created, which sent over wrong data making my clients books incorrect, causing issues for investor reports and many, many hours spent trying to fix it - they were unprofessional and very difficult to work with. I had to alert Xero API to these issues, they were going along the approval process unchecked and being deceitful to everyone they could be. They also overcharged my client on an autodebit of over $1000, but did not provide any invoicing for it. They also would not refund, but only provide a credit months later. I only caught it when trying to audit the mess of accounting they have on their side - as they pull the fees from the fees sent to them to hold in their account (that they earn money on). Almost none of the fees their integration marked as fees match to their invoices. They continue to be unresponsive and disregard that there are still unresolved issues they caused. This gives the feeling that all the way up through the CEO, they truly only care about making a profit rather than a good product. Their UX is clunky, small and non-standard. Their app cannot generate commonly needed lists. It's very limited. They charge a lot of fees, and do not take responsibility if the vendor puts in something incorrect on their banking field (even honest mistakes) - they do not use Plaid or similar, nor do any advice on testing fees. The app will show a payment is made even if it wasn't and won't reflect it up for months. Xero has approved their integration now, and approved them to be on the marketplace, but I would not recommend this app and would highly encourage looking elsewhere for payment solutions.
2 people found this review helpful.
Fung Ly
Posted 26 Jul 2023
5 out of 5 stars

Process Optimisation

Using Tipalti has streamlined our manual processes and saved me time during the busy period of month end. Generating invoices and processing payment run to multiple clients has never been simpler! Highly recommend Tipalti
One person found this review helpful.
Brett Brauteseth
Posted 13 Jul 2023
5 out of 5 stars

5 Star End to End AP Solution

I highly recommend Tipalti as our trusted payments partner. Their international payment solution is reliable, cost-effective, and efficient. The integration with Xero is a fantastic addition, saving valuable time for Xero users like us. Their platform is reliable, their customer support is excellent.
One person found this review helpful.
Monika Vaiciule
Posted 13 Jul 2023
5 out of 5 stars
We've just recently completed transition to the Tipalti instance that's now has a live feed with Xero. This has made a really positive impact on team's payment process flow. Tipalti has enabled us making payments in multiple currencies (GBP/USD/EUR) without manual imports/exports to our bank while settling supplier fees. We would definitely recommend using Tipalti for any scaling business that's looking to automate their whole AP process.
One person found this review helpful.
Alexander Azarov
Posted 5 Jul 2023
5 out of 5 stars

5 star payments solution

Tipalti has reliably served as our payments partner for over seven years, providing an international payment solution that's both reliable and cost-effective. Offering a host of features including a payee iFrame for payment detail validation, tax and compliance processes, and mass payments in multiple currencies, it far outstrips what traditional banks offer. Its built-in integration with Xero is a great addition, promising to save even more time for Xero users like us.
One person found this review helpful.
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