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CreditorWatch

By CreditorWatch
3.18 out of 5 stars
Perform credit checks on new customers, receive email alerts when customers get into financial difficulty and access debt collection tools.
Rated
3.2
out of 5
Reviewed by
12
Xero users
Listed for
12 years
March 2014
Key functions
Debtor management

Overview

CreditorWatch is an innovative, online commercial credit bureau. With over 50,000 customers and the ability perform a credit check on any entity in Australia (ranging from ASX listed companies to sole traders), we offer credit management tools and credit risk information. CreditorWatch enables you to stay on top of debtors with credit reports, credit scores, monitoring and alerts, and debt collection tools, including the ability to lodge payment defaults.

Streamline your credit management process by linking your Xero account with CreditorWatch. Your customers’ details will be matched to credit reports, highlighting adverse information that could impact your cash flow.

CreditorWatch
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CreditorWatch + Xero

Once your Xero account is integrated with CreditorWatch, the business name of your customers in Xero will be name matched to the correct ABN, ensuring that you know exactly who you are trading with. CreditorWatch will analyse outstanding debtors against their credit files, identifying those who pose the biggest risk to your business. With each new contact entered into Xero, CreditorWatch will automatically email you a credit report for that customer. When you view a customer’s credit file, the report will be enriched with Xero data so you can better understand how they have been paying you. Set up monitoring and alerts to stay ahead of slow paying debtors.

Reviews & ratings

3.2 out of 5 stars
12 Reviews

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Most recent reviews

SK
Storm Kent
Posted
1 out of 5 stars

Unscrupulous company

Unscrupulous company who will do anything to keep your money. I had a 14 day free trial due to end at midday on a Tuesday, got charged $449 at 4am on the Tuesday, cancelled the subscription at 6am on the same day and immediately emailed them. I had not used the service except to set up the free trial and I would not be using the service moving forward. They absolutely refused to refund ANY of my money even after escalating the issue within their team for over a week. Yes, I should have cancelled earlier but any company I consider worth dealing with would have issued a refund. Strongly leans towards unfair trappings after entering a free trial. Safe to say, should I need these services in the future, I will not be using this company.
BK
bryson knight
Posted
1 out of 5 stars

False and Misleading Conduct

Do not trust the information provided by this company. There are no checks and balances in place and it would appear anyone can lodge a default without having to prove a thing. This company is damaging the credit rating and reputation of worthy businesses and should be investigated. That in it's self is a mind field even trying to ascertain who regulates this company.
3 people found this review helpful.
GC
Glen Cherrett
Posted
1 out of 5 stars
I am a hypocrite! I continue to use CreditorWatch despite having lots of problems believing their data. I have had huge problems with the interface with Xero. CreditorWatch shows details in accounts which are not mine. Several attempts have been made to correct this but we are now at a standstill with getting this corrected. CreditorWatch has had a ticket in their system for months to correct this and nothing has happened to get it sorted. I concur that CreditorWatch seems to favour certain customers and remove defaults without knowing the full story (or for that matter caring about the true story). In recent discussions with staff members of CreditorWatch they have conceded that they don't really know how their algorithms for setting credit ratings work and that this is outsourced and they don't have the right to check data or make changes. CreditorWatch is a data collector who don't have any control over how the data is collected and can have a major detrimental affect on your business.
2 people found this review helpful.

Additional info

Functions

Debtor management

Industries

Professional services

App details

By CreditorWatch
Added in 2014

Get started with CreditorWatch

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