Hi there Shane. ServiceM8 Partners provide consultation, setup, training, ongoing support & value-add services for their ServiceM8 clients. While it may only take 30 mins to set up basic aspects of an account, Partners offer much, much more than this. ServiceM8 Partners can add heaps of value to help the business streamline implementation, save time and get the most out of ServiceM8, which is a big part of what “app advisory” is about. Partners can take the time to learn about the business, its requirements and workflows, then translate that into ServiceM8 and help with the optimisation and change management process, all the while providing a high level of personal support, and peace-of-mind that ServiceM8’s the right solution. Partners can offer training sessions for the business owner, office staff and field technicians (often in separate sessions), tailored for the business and structured around each role, helping the team learn the new workflow and hit the ground running. Partners can customise quote and invoice templates, email & SMS templates, Job Templates, Automations, Queues, and Job Categories. Partners can convert the business’s existing paper-based procedures, reports and certificates into digital Forms which can be completed on site with the ServiceM8 app. Partners can create a range of custom online enquiry and booking pages with Services, letting the business’s clients make an enquiry, request a quote, or book & pay for a service, online, 24/7. Partners can help set up and train the business in the use of powerful add-ons, like Asset Management, Proposals, Knowledge, Bundles, ServiceM8 Phone, and +50 other add-ons, to unlock opportunities to improve their efficiency, productivity, cash flow, bottom line and customer service. Partners can offer their clients ongoing support and consultation services, to answer questions while they’re still getting used to ServiceM8, help the business as they evolve to get more out of ServiceM8 (months/years later) by activating additional features, or keep the business updated on new ServiceM8 features & improvements as they’re released. So yes, it is possible for someone to set up and learn ServiceM8 themselves over time, if DIY is their style. But there are also many who prefer to focus on their business/clients/staff, and engage a ServiceM8 expert to tailor aspects of ServiceM8 to their requirements, consult on the change management process, efficiently train their team in the context of the business, and ultimately save time while getting the most out of ServiceM8 from Day 1. This is why we’ve consistently promoted these two pathways for new customers to get started with ServiceM8 (i.e. DIY or engage a ServiceM8 Partner) for many years. It’s up to each ServiceM8 Partner to set their own packages and pricing, and communicate the value they offer, but the value proposition of ServiceM8 Partners is well-proven, as evidenced by our high rate of customers who opt to get started with a ServiceM8 Partner, their feedback and ongoing relationships with their ServiceM8 Partner, their long-term success with ServiceM8, and our active and thriving community of ServiceM8 Partners (as can be seen in our Partner Directory) who have built successful and rewarding businesses helping trade contractors & service businesses. I hope these thoughts help you understand the broad scope of value-add that ServiceM8 Partners can offer, and how you might structure your packages/services, and communicate this kind of value to clients, should you wish to become a ServiceM8 Partner. Cheers, Michael ServiceM8 Team