GoCardless have the worst customer support of anyone I use in the tech space they are almost impossible to contact and just don't care about their customers, we had a false clawback claim made against us they did nothing to help and just paid it out straight away. For some reason now after 6 years of use they decide we need to re verified. They have cocked it up our account is frozen and not had payments for weeks now so cannot pay anyone. Tech Support is useless and I have asked to make a complaint but they will not provide any details on how you do it. Costs go up regular and service is none existant. Way better products on the market now so we are moving to Adfin who actually care and support their customers and can be contacted. Stay away from GoCardless if you want your cashflow to be guaranteed. Also look at their financials £285m losses I don't want them holding my money will likely go bust as some point.

This is an utter RIP OFF they take your money then they send you a email asking to explain yourself and what you do for a living ? We make chemicals and then say well that is in breach of our terms and conditions! That's fine send the money back to the customer ? Not that easy it would appear they certainly don't rush, well we are EXCELENT at putting people before the court's and I will do exactly that if payment is not made within 24 Hours

When I signed up to Xero the gocardless option felt like I didn’t have a choice to remove it. Thankfully most if my clients never used it. 2 recently have, the delay between the client paying and your payout is insane. Really messed up my cashflow. They also take payment for the pleasure. I would recommend removing it if you don’t need recurring payments. I only have clients that do big one-off payments and this isn’t helpful in that scenario

I signed up to this app as I thought it would be good as it's on Xero, however I was very wrong. I signed up for DD as I thought it would speed up the payment process. However after finally getting clients to use this system, I found out that payments can take up to 2 weeks to be paid from the invoice date. In my case it is 13 days. They take into account weekends as 2 days processing time, etc etc. The customer service is also really poor, so don't expect fast response times when trying to resolve the delayed payments. Overall I would recommend going elsewhere.

This is a very easy to use application that integrates nicely with Xero at a very low cost. I highly recommend this app for someone wanting to automate the revenue cycle.

Customers sign up a 'pay' but it doesn't seem transact until invoice due date. By which time people may have gone over their limits. Annoying for both vendor and customer.