It's been a bit of a bumpy ride understanding how the integration works as I didn't have any previous experience with the system and no handover, but now I'm happy with the process: I get emails alerting me to daily pay outs and I can check the invoice reconciliations have worked. It's a shame the max collection is £5K per invoice, but that is more a GoCardless issue than the app integration.

I received an email yesterday, signed by generic Customer Service, saying some payouts were delayed (implying they didn't know which) by an issue at their Sponsor bank (no name) and they hoped it wouldn't happen again but it was beyond their control. The payments would be done "as soon as possible". Of course there's no number to ring, no commitment to keep customers updated and a general air of anonymity about the communication. Very poor really and I would say a strong signal to change provider.

I changed my address and sent documentation to prove it, and they said they are closing my account because im out of business.... !?!?!?! You can't call. Be careful, have a secondary form of payment from your customers ready to go. If i can't get this sorted, this will look real bad. There has been no changes to my business other than an address change.

If you’re a U.S.-based business considering GoCardless, run the other way. This company is the epitome of bureaucratic overreach wrapped in red tape. I onboarded with them, submitted my verification documentation, and began using the platform in good faith. Everything seemed fine—until they owed me money. That’s when the nonsense began. With no warning and zero regard for how this would impact my business, GoCardless suddenly froze my account, locked my ability to receive payouts, and even blocked me from creating or collecting payments. Their justification? A mysterious “account review” due to so-called regulatory requirements. Funny how those “requirements” only seem to kick in once they’ve taken money from your customers. To make matters worse, they requested the same identity documents I already submitted—this time with a new twist: I had to send a selfie holding my ID, like I’m applying to a sketchy dating site, not managing legitimate business transactions. And the kicker? Payments already marked as confirmed will still be withdrawn from my customers. So GoCardless keeps raking in funds while I'm stuck in limbo, unable to access a dime. Had this invasive circus act happened during onboarding, I’d have walked away immediately. But now, I’m trapped midstream—customers have paid, and I’m left chasing down my own money. This isn’t compliance—it’s corporate hostage-taking, and it’s unacceptable. Do yourself a favor: choose a payment processor that actually respects the businesses it serves. GoCardless is a masterclass in how to alienate and inconvenience customers under the guise of “regulation.” Avoid at all costs.

Account on one entity got summarily closed with no feedback as to why, or any recourse (a newer entity, with I can assure you no risk). I wouldn't suggest using them at all. We're migrating our remaining business away from them lest they wake up one day and force us to migrate on a whim of some review team member that cannot be contacted, spoken to in any way and only communicates via email (5 days later if you're lucky).

GoCardless have the worst customer support of anyone I use in the tech space they are almost impossible to contact and just don't care about their customers, we had a false clawback claim made against us they did nothing to help and just paid it out straight away. For some reason now after 6 years of use they decide we need to re verified. They have cocked it up our account is frozen and not had payments for weeks now so cannot pay anyone. Tech Support is useless and I have asked to make a complaint but they will not provide any details on how you do it. Costs go up regular and service is none existant. Way better products on the market now so we are moving to Adfin who actually care and support their customers and can be contacted. Stay away from GoCardless if you want your cashflow to be guaranteed. Also look at their financials £285m losses I don't want them holding my money will likely go bust as some point.