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Zeller

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Reviews by verified Xero users.
4.3 out of 5 stars
18 Reviews

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SP
Simon Power
Posted 17 Jun 2024
1 out of 5 stars

Surcharge is horrible with Zeller

There is no Xero surcharge integration with Zeller... If you want to add a surcharge, don't go with Zeller!!!!!
AD
Andrew Dixon
Posted 4 Mar 2024
1 out of 5 stars

Zeller holding all of my funds

Zeller processed a simple invoice payment from my client. Then told me that my funds would take three months to pass to my account, no sufficient reason given. When I followed up aftter checking their terms and conditions, they responded that I would now not be receiving my funds at all. Incredibly bad service and unprofessional.

Response from Zeller

Hi Andrew, Thank you for getting in touch, and we apologise that your experience with Zeller didn’t meet your expectations. We take customer feedback incredibly seriously, and appreciate you taking the time to share this with us. We understand that your funds were released to you earlier this month, and that our team has spoken with you to give some additional information about why your payment was placed on hold. Please rest assured that this situation is very rare, and only occurs in the event we’re required to verify the details of an irregular or large transaction to ensure the security of businesses accepting payments with Zeller Terminal, and their customers. We understand that these situations can be frustrating, and are glad that we’ve been able to release your funds as quickly as possible. Feel free to reach out to our team directly at feedback@myzeller.com if you’d like to share any additional feedback about your experience. Team Zeller
NG
Nicholas Guy Stevenson
Posted 25 Jan 2024
3 out of 5 stars

It's ok

I was not able to withdraw any cash as I was not told the entire story
One person found this review helpful.

Response from Zeller

Hi Nicholas, Hope you're well, and thanks for getting in touch to share your feedback. Firstly, we'd like to apologise that your experience with Zeller has not met your expectations. While we are committed to ensuring that our customers can quickly and easily access their funds and settlements instantly, there are edge cases where we're required to hold funds and reach out to request additional information about transactions processed using Zeller products. This helps us to ensure Zeller is meeting the strict financial regulatory obligations that we must abide by in Australia. Please rest assured that we always do our best to only request the minimum amount of information required to ensure the security of transactions processed on the Zeller platform. If you would like any additional assistance, or to speak to someone in our local support team to assist you further, please don't hesitate to reach out at 1800 935 537 (9 AM - 1 AM AET, 7 days a week), or send a note tosupport@myzeller.com. Team Zeller
SN
Saengwan Naing
Posted 16 Jan 2024
5 out of 5 stars

Great integration

It's been great experience using Zeller together with Xero. Transactions come quite fast, making it accounting very easy. / from Ma Nge Store
JW
Joshua Wood
Posted 15 Jan 2024
5 out of 5 stars
Set up was fairly easy, Not issues with payment processing. Has made things easy for my business.
MW
Mark Wilson
Posted 15 Jan 2024
5 out of 5 stars

Competitive payment service

My Xero subscription does not include invoicing, so I was pleased to find Zeller. Not only is their pricing competitive for payment services, their free invoice service is a perfect match for small businesses like Cahoots who are looking to keep fixed costs to an absolute minimum.
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