Hi Ali, We're genuinely sorry to hear about your experience with Xportmydata. Your feedback is incredibly important to us, and it's clear we fell short of your expectations. Here's what we've done to improve: We've addressed and resolved the initial difficulties related to signing up for our service. Our support system has been revamped, aiming to provide more timely and effective assistance for our users. We've made continuous improvements to our software, including refining our backup process. Now, accounting data backups are completed straight away, while any attachments may take a bit longer due to Xero's daily limits. This ensures that your crucial accounting data is backed up quickly, and we continue to chip away at the attachments until they're all backed up. Additionally, your case involved a particularly large volume of data, which is highly unusual compared to typical user backups. We've been working diligently to adapt our systems for outliers like this, to ensure smoother service going forward. We're committed to delivering a quality service and please don't hesitate to reach out to our enhanced support system to discuss any further concerns you may have. Thanks, The Support Team

Hi Wasseem, We're truly disappointed to hear that your experience with Xportmydata didn't live up to what we strive to deliver. It's situations like this that make us keenly aware of areas we need to improve upon. Here's what we've done: Our previous support system had some shortcomings in terms of response time, but we've recently transitioned to a new, more efficient platform. This ensures that we're attentive to every customer query. We're continually working on improving our system so you can have seamless access to backups and manage your subscription with ease. We'd value the opportunity to regain your trust and offer you a much-improved experience. You're welcome to reach out to our revamped support team with any further questions or concerns. For anyone else who's faced similar challenges, we urge you to contact our support team as well. We're committed to resolving any concerns to your satisfaction. Thanks, The Support Team

Hi Sandy, We're sorry your experience with Xportmydata didn't hit the mark. Feedback like yours is incredibly helpful for steering us in the right direction. Here's how we're responding to your concerns: We hear you on the interface issue. We're refining it to be more user-friendly and to minimize any unintentional upselling. We've updated our site with more context to make it easier to understand, aiming to smooth out the learning curve on functionalities you found challenging. About the support, we've recently switched to a new, more responsive ticketing system to improve turnaround times. We've made adjustments to our billing process to help prevent accidental recurring charges, especially for customers opting for one-off backups. We'd value the opportunity to regain your trust and offer you a much-improved experience. You're welcome to reach out to our revamped support team with any further questions or concerns. For anyone else who's faced similar challenges, we urge you to contact our support team as well. We're committed to resolving any concerns to your satisfaction. Thanks, The Support Team

Hi Caleb, We're genuinely sorry you didn't have the experience we aim for at Xportmydata. Feedback like yours is incredibly helpful for steering us in the right direction. Here's how we're responding to your concerns: We've fine-tuned our Stripe integration for the payment portal, ensuring every transaction comes with a proper invoice. We have also updated the connection so the links within our system to the invoice do not expire after a month. We've also enhanced our backup functionality to be more reliable and improved our support ticketing system for easier contact. Our contact info is now prominently displayed to ensure you can reach us without a hitch. Due to an unfortunate disconnection with Xero, we were unable to proceed further in your specific case. Measures are in place to prevent this from happening in the future. To provide better clarity, we’ve updated our site with more context about how backups work, including timeframes and any limitations related to Xero's data extraction. If you're willing, we'd appreciate the opportunity to turn this around for you. Our revamped support system is standing by for any further questions or concerns. For anyone else who may be experiencing similar issues, we strongly urge you to get in touch with our support team. We're committed to putting things right and making continuous improvements. Thanks, The Support Team